Device rejected on brand new Hickvision IP cam

[Lb85]

Hi guys,

I'm deploying a bunch of new IP cams. I used SADP tool ver. 3.0.2.4 and saw this error, cable contractor who installed them claims he used a specific password, which worked OK with other Hickvision cams.

Is it a password or software or firmware?

Please let me know if you know who to resolve this.

Thank you.

 

[alastairstevenson]

Is it a password or software or firmware?

Sounds like a wrong password problem.

I'm deploying a bunch of new IP cams.

Model number?
Many of the newer Hikvision cameras have a hatch in the body, under which is a reset button, and SD card access.
To reset with the button, press the button, power on the camera, wait around 30-40 seconds, after which the camera will be in the 'Inactive' status requiring a new password to be set.

 

[Lb85]

Sounds like a wrong password problem.


Model number?
Many of the newer Hikvision cameras have a hatch in the body, under which is a reset button, and SD card access.
To reset with the button, press the button, power on the camera, wait around 30-40 seconds, after which the camera will be in the 'Inactive' status requiring a new password to be set.

Thanks for reply. Model is Hikvision DS-2CD MP. Do you think I can reset this by pressing reset?

 

[alastairstevenson]

Hikvision DS-2CD MP

I don't recognise that as a model number.

Do you think I can reset this by pressing reset?

If it has a reset button - yes, you can.

 

[Lb85]

I don't recognise that as a model number.


If it has a reset button - yes, you can.

Maybe this: DS-2CD2185FWD-IS. The guys I will send will attempt to reset them tomorrow. Thanks.

 

[alastairstevenson]

DS-2CD2185FWD-IS

Yes - that camera is listed in the product specs as having a reset button.

 

[trempa92]

Device Rejected is problem when modifying paremeters gets time out(couldnt ping camera at the time or send packets), in some certain times u will get TimeOut error, but sometimes u will get DeviceRejected. In most cases i had this problem with my customers when it was bad RJ45 connector. Make sure all TX's and RX's work properly.

To make sure try to ping IP -t to see if response is consistent.

 

[Lb85]

Device Rejected is problem when modifying paremeters gets time out(couldnt ping camera at the time or send packets), in some certain times u will get TimeOut error, but sometimes u will get DeviceRejected. In most cases i had this problem with my customers when it was bad RJ45 connector. Make sure all TX's and RX's work properly.

To make sure try to ping IP -t to see if response is consistent.

Ok,
I fixed an issue by matching camera's factory subnet and only then it allowed me to modify network parameters. I think it's a buggy firmware, no other explanation of this behavior.