Howdy all,
As above: I have a set of 4 brand new DS-2CD2386G2-ISU/SL cameras running on a 7608 NVR.
First time installing these cameras and the client loves the Live Guard capabilities.
However, the cameras seem to cause a glitch like I have never seen before. Watching Live View or recorded footage shows a glitch where the stream drops out for a split second, almost as if it's changing from IR to normal view. The text disappears and it acts the same as if it were just starting up.
This can be made to happen on demand by any of the following means:
Triggering motion recording.
Starting Live View via the HIkConnect app.
Starting Live view via desktop/web view.
I have narrowed it down to being the cameras that are presenting the fault. I installed a 2385 turret to the system and it displayed no issues whatsoever.
Similarly, I took one of the 2386 cameras home to my own system and the fault replicates perfectly on my own system, which has never displayed any problems of the sort previously, or with any other camera.
Settings I have tried are as follows:
Full 8MP resolution.
Variable and Constant bitrates.
15 FPS & 15 I-frame interval.
15 FPS & 30 I-frame interval.
20 FPS & 20 I-frame interval.
20 FPS & 40 I-frame Interval.
4096 through 8192 Max. bitrates.
Both 264 & 265 codecs. (I don't use 265+ at all).
This matter is evident whether viewing directly from the NVR via HDMI, via webview, or via the app.
It is also present on all channels using these cameras whether connected to the network, or directly into the POE ports on the rear of the machine.
I spent about 2 hours on the phone to my distributor's tech support today with them via Team-Viewer which culminated in them asking me to return the hardware for testing. They are a 1.5 hour drive from me, not to mention the time lost and embarrassment in front of my customer, so I'm trying to avoid this at all costs.
Would appreciate any thoughts or ideas to attempt to remedy this, as I've never experienced anything like this.
Thanks in advance,
Rob.
As above: I have a set of 4 brand new DS-2CD2386G2-ISU/SL cameras running on a 7608 NVR.
First time installing these cameras and the client loves the Live Guard capabilities.
However, the cameras seem to cause a glitch like I have never seen before. Watching Live View or recorded footage shows a glitch where the stream drops out for a split second, almost as if it's changing from IR to normal view. The text disappears and it acts the same as if it were just starting up.
This can be made to happen on demand by any of the following means:
Triggering motion recording.
Starting Live View via the HIkConnect app.
Starting Live view via desktop/web view.
I have narrowed it down to being the cameras that are presenting the fault. I installed a 2385 turret to the system and it displayed no issues whatsoever.
Similarly, I took one of the 2386 cameras home to my own system and the fault replicates perfectly on my own system, which has never displayed any problems of the sort previously, or with any other camera.
Settings I have tried are as follows:
Full 8MP resolution.
Variable and Constant bitrates.
15 FPS & 15 I-frame interval.
15 FPS & 30 I-frame interval.
20 FPS & 20 I-frame interval.
20 FPS & 40 I-frame Interval.
4096 through 8192 Max. bitrates.
Both 264 & 265 codecs. (I don't use 265+ at all).
This matter is evident whether viewing directly from the NVR via HDMI, via webview, or via the app.
It is also present on all channels using these cameras whether connected to the network, or directly into the POE ports on the rear of the machine.
I spent about 2 hours on the phone to my distributor's tech support today with them via Team-Viewer which culminated in them asking me to return the hardware for testing. They are a 1.5 hour drive from me, not to mention the time lost and embarrassment in front of my customer, so I'm trying to avoid this at all costs.
Would appreciate any thoughts or ideas to attempt to remedy this, as I've never experienced anything like this.
Thanks in advance,
Rob.
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