Greetings from a Noob to the Security Camera world...
So I've been reading and learning a lot here. Lots of good information. Thanks for all the good discussion.
Turns out I have a little problem. Let me provide a little background. I purchased 9 cameras, and I'm running them through a cisco PoE Switch to a resurrected Xenon PC that I've learned isn't really powerful enough. I purchased a Blue Iris license (full) and all was OK (sort of). I'm in the process of researching a better box so that I can view and record from all 9 cameras.
Currently, I can put 6 of the cameras on the screen and I'm hitting 90+ CPU usage. I had this idea that I would install Blue Iris on a laptop and put the other three cameras on there. I went ahead and did that. When I entered the License Key into the laptop Blue Iris software everything seemed fine. Later I noticed that the Xenon PC Blue Iris screen indicated that it was in the "Blue Iris Evaluation Version" state (there is a banner across each camera view and it's recorded across the recorded video as well). I re-entered the License Key on the Xenon PC again, and again some time later, I noticed that now the laptop reverted back to the "Blue Iris Evaluation Version" state.
Over the course of the weekend doing various experiments I had entered the license key into each machine more than a couple of times each. Later, I realized that my wife's PC is a i7-4790 machine, so as an experiment, I loaded Blue Iris into that machine, and then entered the license key. When I did that, a message popped up indicating that I've entered the license key to many times and that now the license key is invalid (or something like that). All three PCs - the Xenon, the laptop, and my wife's PC all have the "Blue Iris Evaluation Version" banner across the camera views as well as the recorded video.
Ultimately, I'll have just one PC with all 9 cameras, and hopefully I can get a good license key re-issued...
My question is, I emailed: support@blueirissoftware.com, and explained the situation (I was a lot less detailed) and asked them if they could provide a new key. Do you guys have any feel on how responsive they will be? I sent the message this AM. Will I be waiting days, weeks, or longer for a response? Have you guys heard of a situation like this previously? Are they going to say screw you, buy an new license? Are they going to ignore me completely?
I couldn't find a number to call. Does anyone know if they have phone number that I could call?
Thanks in advance for any insight or ideas.
sam
So I've been reading and learning a lot here. Lots of good information. Thanks for all the good discussion.
Turns out I have a little problem. Let me provide a little background. I purchased 9 cameras, and I'm running them through a cisco PoE Switch to a resurrected Xenon PC that I've learned isn't really powerful enough. I purchased a Blue Iris license (full) and all was OK (sort of). I'm in the process of researching a better box so that I can view and record from all 9 cameras.
Currently, I can put 6 of the cameras on the screen and I'm hitting 90+ CPU usage. I had this idea that I would install Blue Iris on a laptop and put the other three cameras on there. I went ahead and did that. When I entered the License Key into the laptop Blue Iris software everything seemed fine. Later I noticed that the Xenon PC Blue Iris screen indicated that it was in the "Blue Iris Evaluation Version" state (there is a banner across each camera view and it's recorded across the recorded video as well). I re-entered the License Key on the Xenon PC again, and again some time later, I noticed that now the laptop reverted back to the "Blue Iris Evaluation Version" state.
Over the course of the weekend doing various experiments I had entered the license key into each machine more than a couple of times each. Later, I realized that my wife's PC is a i7-4790 machine, so as an experiment, I loaded Blue Iris into that machine, and then entered the license key. When I did that, a message popped up indicating that I've entered the license key to many times and that now the license key is invalid (or something like that). All three PCs - the Xenon, the laptop, and my wife's PC all have the "Blue Iris Evaluation Version" banner across the camera views as well as the recorded video.
Ultimately, I'll have just one PC with all 9 cameras, and hopefully I can get a good license key re-issued...
My question is, I emailed: support@blueirissoftware.com, and explained the situation (I was a lot less detailed) and asked them if they could provide a new key. Do you guys have any feel on how responsive they will be? I sent the message this AM. Will I be waiting days, weeks, or longer for a response? Have you guys heard of a situation like this previously? Are they going to say screw you, buy an new license? Are they going to ignore me completely?
I couldn't find a number to call. Does anyone know if they have phone number that I could call?
Thanks in advance for any insight or ideas.
sam
