H264 / H265 unable to view

Discussion in 'Troubleshooting' started by Tinbum, Sep 5, 2019.

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  1. Tinbum

    Tinbum Getting the hang of it

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    Bit of a strange one here.

    I have a camera set on H265, hardware accelerated decode is set to NO. In 2 of my profiles for the camera I had not set it as direct to disk by accident and they were set as re-encode with H264....

    One profile was accidently set to record to New which is D:\New
    In the other profile it was set to record to E:\CCTV2

    During the day the profiles used changed.

    The clips stored at D:\New are shown in BI5 as H264 and I can view them ok.

    The clips stored at E:\CCTV2 are shown as H264 and when I try to view them it runs but it's just black.

    Why would the location of the stored file matter?