Help identify NR32P4-4

Discussion in 'NVR's, DVR's & Computers' started by JBoDEAN, Jun 22, 2019.

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  1. JBoDEAN

    JBoDEAN n3wb

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    Had an installed install this NVR in my house. I have 3 hikvision cameras attached to it, wired. However I want to update the firmware/software on the NRV, but can not locate the brand or files required. Any help would be appreciated.
     
  2. alastairstevenson

    alastairstevenson Staff Member

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    Presumably the NVR web GUI has a 'System Information' section that would provide some more clues as to what model the NVR is, and what firmware is currently installed.
    And there will almost certainly be a product label, probably underneath the NVR, that would also provide needed clues.
     
  3. JBoDEAN

    JBoDEAN n3wb

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    System Tab:
    Device Name: Network Video Recorder
    Model: NR32P4-4
    Serial Number: 0420180410CCRRC14864091WCVU
    Firmware Version: 3.4.96 Build 171128

    Sticker on bottom shows Serial Number and model i posted above
     
  4. alastairstevenson

    alastairstevenson Staff Member

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    The serial number and firmware version are consistent with it being a Hikvision OEM model.
    Fom a Google search on the model number : Hikvision OEM 4K 4 Channel NVR with 4 Ports POE WD Purple HDD
    "Hikvision Comparable Model Number: DS-7604NI-K1/4P"
    So the firmware would probably be from here : DOWNLOAD EU PORTAL
    if it doesn't object to the OEM code.
     
  5. JBoDEAN

    JBoDEAN n3wb

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    @alastairstevenson
    Thank you for your insight. when trying to upgrade to 3.4.103 FW on this page I get a firmware mismatch message on the NVR
     
    Last edited: Jun 22, 2019