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Help identify NR32P4-4

JBoDEAN

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Had an installed install this NVR in my house. I have 3 hikvision cameras attached to it, wired. However I want to update the firmware/software on the NRV, but can not locate the brand or files required. Any help would be appreciated.
 

alastairstevenson

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Presumably the NVR web GUI has a 'System Information' section that would provide some more clues as to what model the NVR is, and what firmware is currently installed.
And there will almost certainly be a product label, probably underneath the NVR, that would also provide needed clues.
 

JBoDEAN

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Presumably the NVR web GUI has a 'System Information' section that would provide some more clues as to what model the NVR is, and what firmware is currently installed.
And there will almost certainly be a product label, probably underneath the NVR, that would also provide needed clues.
System Tab:
Device Name: Network Video Recorder
Model: NR32P4-4
Serial Number: 0420180410CCRRC14864091WCVU
Firmware Version: 3.4.96 Build 171128

Sticker on bottom shows Serial Number and model i posted above
 

alastairstevenson

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JBoDEAN

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The serial number and firmware version are consistent with it being a Hikvision OEM model.
Fom a Google search on the model number : Hikvision OEM 4K 4 Channel NVR with 4 Ports POE WD Purple HDD
"Hikvision Comparable Model Number: DS-7604NI-K1/4P"
So the firmware would probably be from here : DOWNLOAD EU PORTAL
if it doesn't object to the OEM code.

@alastairstevenson
Thank you for your insight. when trying to upgrade to 3.4.103 FW on this page I get a firmware mismatch message on the NVR
 
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