Two years ago I purchased and had installed a camera system from a company out here in southern California. The system consists of:
HD-TVI DVR 8 Channel 1080P LTS Series
Four Dome HD 1080P 2 Megapixel Cameras with 2.8-12 mm Lens
Western Digital 2 Terabyte Hard drive (30 days recording)
Power Distribution Box
Two weeks ago I tried to view the cameras on the Guarding Expert app on my iPhone and all I get now is an “incorrect username or password”. They wired the system to one television and I can see them on the TV screen, just not on the app.
I emailed the company and two days later he replied back: We need to call you, and walk you through resetting the password. Its requires your serial number off DVR . and you being in front of monitor.” He called back and said he would have to actually come out to assist, but never did show up. I emailed him back again but he has since to reply.
Is there any way I can fix this here at home on my own?
HD-TVI DVR 8 Channel 1080P LTS Series
Four Dome HD 1080P 2 Megapixel Cameras with 2.8-12 mm Lens
Western Digital 2 Terabyte Hard drive (30 days recording)
Power Distribution Box
Two weeks ago I tried to view the cameras on the Guarding Expert app on my iPhone and all I get now is an “incorrect username or password”. They wired the system to one television and I can see them on the TV screen, just not on the app.
I emailed the company and two days later he replied back: We need to call you, and walk you through resetting the password. Its requires your serial number off DVR . and you being in front of monitor.” He called back and said he would have to actually come out to assist, but never did show up. I emailed him back again but he has since to reply.
Is there any way I can fix this here at home on my own?
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