help with dvr and iVMS-4500

jool18

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hi - recently changed ISP and can’t set up ddns correctly for remote viewing. Please help!

TIA
 

GCoco

Pulling my weight
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If you use your IP address can you access NVR? What dons service are you using?
 

jool18

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Yes - can access DVR via ip. Before changing ISP it was accessing via HiDDNS but my installer never gave me the credentials. The trouble I’m having is that I’m running a generic DVR not HIK so I can’t add device to iVMS-4500.
 

Viewsat

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Also using ivMs -4500 .can't view online giving an error (authentication enabled put verification code on device information)
What is needed?
 
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