HIK 2CD2432F-IW (v5.4) Unreachable

[alexkrycek]

My camera seems to operate just fine for a few hours, then suddenly stops responding to any network requests. It doesn't matter if I have networking set to static or DHCP. It seems the only temporary fix is to restart the camera.

To troubleshoot, I directly connected my laptop to the camera. When I send traffic to the camera (ex. ping), I get no response at all. I only start receiving traffic if I reboot the camera.

I wouldn't think it was a physical problem with the camera or cables since a reboot fixes it. Does anyone have any ideas?

 

[alastairstevenson]

Is this a new camera that's always behaved like this?
Does it disappear from SADP?
Does the link detect light on the switch/router stay on, and does it still flash?
Have you tried another network cable temporarily?
How is the camera powered?
Have you tried changing the power source as an experiment?

 

[alexkrycek]

My router's light comes on, indicating that it physically detects a link. But there is nothing above Layer 1 (nothing on SADP).

I replaced the cable and power supply, which didn't change anything. Finally I reinstalled the 5.4 firmware. Whereas it wouldn't last more than 8 hours before, following the reinstall it took 21 hours before going down. I have had this camera for a few weeks. It came with 5.3 firmware, and I don't remember this being an issue.