My old war horse a few years old Hik 2085FWD stopped to respond completely. It seems that it is out of the power, but it actually is not. Weird thing.
The camera has been mounted inside my warm garage in about constant temperature of about 18C all year around.
No direct day light, no rain (naturally), no splash water, normal indoors garage humidity. Nothing that could stress the camera or the connectors. Ideal place.
Symptoms:
1. For some time the camera has some times clicking IR lights on/off with no reason in the dark.
2. Today I realized that I cannot get login screen to the camera (site can't be reached) and no data stream. Nothing. Dead?
What I have done so far:
3. No ping to static ip or default IP. Network scanner do not find the device from any subnets.
4. I have changed PoE cable to a brand new (CAT7). No change.
5. I unabled PoE from the switch plugged the camera to an external 12V/5A power source. No change.
6. I tried to put a splitter cable (Switch PoE -> Camera LAN+power). No change.
7. The Switch ports are working fine. It has been in the same port all the time and never a problem. I tested the port with other PoE network devices and cameras and it works perfectly.
8. Just in case I tried with another PoE switch. No change. Same issue.
9. I put the cam to my table and opened it just to check if there are burn marks or strange smell or anything that could explain this. Everything seems to be fine.
Other notes:
10. When I plug in the camera with PoE first it seems to work (PoE power light is on) but then during the boot (dunno if it actually boot) the switch does not give power to camera anymore. At least what switch GUI says. Still no any error messages or lights.
11. When plugged in to the switch the camera start to warm up well / normally even when IR lights are off. If power circuit would be dead it would not warm up, right? Meaning that it gets power but does not boot (to GUI or ping and no video).
12. IR lights works! Meaning that in the dark IR lights are on and otherwise they are off. If there would not be PoE power IR lights would not work either, right? So there is power but switch says no power.
13. Both data and PoE lights are on in switch meaning that there is a OSI layer connection to it.
14. Last software upgrade (or any change to sw configuration) more than a year ago and been working fine without touching to it more than a year.
15. Automatic reboot once a week
16. Camera is behind corporate firewall in dedicated VLAN and access to internet is blocked by IP.
17. The only new thing is that I have started to use Android tinyCAM free for remote viewing in my WLAN. Can this do something to break it?
18. Is there a hard reset button hidden inside the camera?
There are some other identical cameras in my network and they are working fine.
If this would be totally dead I would understand but this semi-dead is more weird thing.
What can I do? Is this really dead by software or ... ?
The camera has been mounted inside my warm garage in about constant temperature of about 18C all year around.
No direct day light, no rain (naturally), no splash water, normal indoors garage humidity. Nothing that could stress the camera or the connectors. Ideal place.
Symptoms:
1. For some time the camera has some times clicking IR lights on/off with no reason in the dark.
2. Today I realized that I cannot get login screen to the camera (site can't be reached) and no data stream. Nothing. Dead?
What I have done so far:
3. No ping to static ip or default IP. Network scanner do not find the device from any subnets.
4. I have changed PoE cable to a brand new (CAT7). No change.
5. I unabled PoE from the switch plugged the camera to an external 12V/5A power source. No change.
6. I tried to put a splitter cable (Switch PoE -> Camera LAN+power). No change.
7. The Switch ports are working fine. It has been in the same port all the time and never a problem. I tested the port with other PoE network devices and cameras and it works perfectly.
8. Just in case I tried with another PoE switch. No change. Same issue.
9. I put the cam to my table and opened it just to check if there are burn marks or strange smell or anything that could explain this. Everything seems to be fine.
Other notes:
10. When I plug in the camera with PoE first it seems to work (PoE power light is on) but then during the boot (dunno if it actually boot) the switch does not give power to camera anymore. At least what switch GUI says. Still no any error messages or lights.
11. When plugged in to the switch the camera start to warm up well / normally even when IR lights are off. If power circuit would be dead it would not warm up, right? Meaning that it gets power but does not boot (to GUI or ping and no video).
12. IR lights works! Meaning that in the dark IR lights are on and otherwise they are off. If there would not be PoE power IR lights would not work either, right? So there is power but switch says no power.
13. Both data and PoE lights are on in switch meaning that there is a OSI layer connection to it.
14. Last software upgrade (or any change to sw configuration) more than a year ago and been working fine without touching to it more than a year.
15. Automatic reboot once a week
16. Camera is behind corporate firewall in dedicated VLAN and access to internet is blocked by IP.
17. The only new thing is that I have started to use Android tinyCAM free for remote viewing in my WLAN. Can this do something to break it?
18. Is there a hard reset button hidden inside the camera?
There are some other identical cameras in my network and they are working fine.
If this would be totally dead I would understand but this semi-dead is more weird thing.
What can I do? Is this really dead by software or ... ?
