HikConnect Issue or HDD Issue

[risingphoenix24]

Hello This is my 1st post here and looking forward to discussions here.

I have the following Hikvision NVR
DS-7616NXI-I2/S

and the main issue that I face is that the playback on my ios or android device takes a lot of time [ about 2-3 mins ] sometimes even more than that and this is for all the cameras

how do I solve this ?

More details if it helps-

There are 2 HDDs in NVR
One Is a 4 YR Old WD PURPLE [4tb] And the other is Toshiba 4TB 3 yr old.
the nvr and the hikconnect app are up to date.


Should I change the drives?
Please suggest.

 

[alastairstevenson]

and the main issue that I face is that the playback on my ios or android device takes a lot of time [ about 2-3 mins ] sometimes even more than that and this is for all the cameras

And the phone is connected by what method to the NVR?
On the same LAN, via Wifi?
From an external location over the internet, using a GSM connection?
From an external location on another LAN?

how do I solve this ?

How does playback perform when using a browser on a PC on the same LAN to the web GUI of the NVR?

 

[risingphoenix24]

And the phone is connected by what method to the NVR?
On the same LAN, via Wifi?
From an external location over the internet, using a GSM connection?
From an external location on another LAN?


How does playback perform when using a browser on a PC on the same LAN to the web GUI of the NVR?

the problem is especially with iphone sometimes android also , whether it is on same LAN or on GSM it takes a lot of time always
playback on browser on same lan is very fast as it should be not even takes 30 sec.

@alastairstevenson

 

[trempa92]

I blame Hik connect backend issues

Had alot of problems just a like, sometimes nvr firmware solved it, sometimes readding to hik connect solved it. Sometimes there was no solving, it was simply and plain bad.

Tbh its a rare occasion it happens, and to be honest i believe its some kind of incompatibility between fw and backend.

Good luck