Hikvision 16 ch 8Poe NVR from AliBaba not connecting to hik-online dns

AKPNTW

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May 18, 2015
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Hey guys,
I recently ordered a 16 channel NVR from a company called DSDT security products out of china. I'm not having any issues with the language or date. My problem is that I am not able to connect to the Hik-Online DNS server, I called hikvision and they told me that the device was not made for the American market. My question is would there be a way around being able to use the hik-online dns? I'm currently getting an error message that says server connection failed, I'm guessing the serial number is being blacklisted from hikvision's end. I'm using cat 6 and I'm receiving live feed from the camera on the NVR so I know the connection is not a problem. I really just need to be able to use the 2 way audio via the camera on the app, could I do this with a regular external IP address or do I need the dns server? Also am I going to be able/how to use ezviz7? Any help would be greatly appreciated and rewarded.
 

thosaporn

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Jul 6, 2015
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If your NVR firmware is 3.3.1 then try to use manual assigned DNS such as 8.8.8.8 (Disable to get IP from DHCP).
 
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