Hikvision DS-2CD2332-I and IP Cam Viewer App DROPS after 5 seconds

[sharpharp]

Anyone know how to fix this issue.

When viewing the live feed on iPhone via the IP Cam Viewer app, I can get it to work, but the live feed only works for 5 seconds, then I get the Camera/Feed NO AVAILABLE message.

The same happens when I am using Home WIFI and normal 4G connection.

Any ideas how to fix this?

 

[Del Boy]

Have you tried using iVMS-4500 app?

 

[sharpharp]

Have you tried using iVMS-4500 app?

Yes, it says Receiving data from the source timed out

I can login with a web browser on a computer via no-ip) which keeps the picture, but misses 5 seconds every few seconds.

What could be the issue? Bandwidth for camera? Network bandwidth?

 

[Del Boy]

Sounds like bandwidth. What's your bitrate and quality settings for main and sub streams?

 

[sharpharp]

Sounds like bandwidth. What's your bitrate and quality settings for main and sub streams?

Hi,

I have the cam on:
resolution: 2048*1536 (also tried 1920*1080p.
Bitrate always set to: Variable.
Video Quality: Higher
Frame rate: 20
Stream type: Main Stream(Normal)

I've never used substream

 

[Del Boy]

Max bitrate? That's the important bit

iVMS-4500 is using the substream, you might have that set to something crazy by accident.

 

[sharpharp]

Max bitrate? That's the important bit

iVMS-4500 is using the substream, you might have that set to something crazy by accident.

Max Bitrate is set to 4096 kbps

 

[Del Boy]

Ok, that's not a problem. What's the sub-stream settings? Sounds like it's this if it's only affecting the apps.

Also set i-frame to 20. I guess it's on 50.

 

[sharpharp]

Ok, that's not a problem. What's the sub-stream settings? Sounds like it's this if it's only affecting the apps.

Also set i-frame to 20. I guess it's on 50.

Yep, the I frame interval was set to 50

Substream settings are:

Resolution: 352*288
Bitrate: Variable
Video quality: medium
frame rate: 20 fps
max bitrate: 512
vid encoding: h.264
I frame int: 50
svc: off

I've never touched the substream settings

 

[Del Boy]

Change all i-frame settings for substream and main stream to 20.

Change video quality on substream to low (it doesn't mean quality don't worry and this isn't being recorded anyway).

Let me know if that improves anything at all. I actually think something else is probably wrong but best to get this right first anyway.

 

[sharpharp]

Change all i-frame settings for substream and main stream to 20.

Change video quality on substream to low (it doesn't mean quality don't worry and this isn't being recorded anyway).

Let me know if that improves anything at all. I actually think something else is probably wrong but best to get this right first anyway.

Firstly, thanks for your help with this.

Tried the above settings above but it makes no difference. On the app, the stream appears, then time is 17:41:21, then a pause, then 17:41:26, then says Loading and camera/feed not available.

 

[fenderman]

In the app itself, you need to select "fluent" to pull the substream.

 

[sharpharp]

In the app itself, you need to select "fluent" to pull the substream.

There is no fluent setting in IP Cam Viewer on the iPhone

 

[Del Boy]

There is no fluent setting in IP Cam Viewer on the iPhone

We're talking about iVMS-4500 app.

 

[sharpharp]

We're talking about iVMS-4500 app.

I'm not using port 8000, I need to get this working in IP Cam Viewer.

 

[fenderman]

I'm not using port 8000, I need to get this working in IP Cam Viewer.

Then you need to specify the substream in the url the app is pulling...if there is no option for that in the app, you have to manually enter the proper URL for the substream. Tinycam has a low bandwidth option that does this for you.

 

[sharpharp]

Then you need to specify the substream in the url the app is pulling...if there is no option for that in the app, you have to manually enter the proper URL for the substream. Tinycam has a low bandwidth option that does this for you.

Anyone able to offer an example of what a Hikvision Substream URL and port would look like?

 

[fenderman]

Anyone able to offer an example of what a Hikvision Substream URL and port would look like?

Search...lots of threads with this info...

 

[Vault]

Anyone able to offer an example of what a Hikvision Substream URL and port would look like?

It depends on which video encoding u use.

The Main and Substream are running side by side, so both are working at the same time.. but you can setup two different settings for HiRes stream and lowres stream.
If the Main and Substream are both running on H.264 encoding, the URL should be like:

Main stream: rtsp://192.168.1.100/Streaming/Channels/1
Sub stream: rtsp://192.168.1.100/Streaming/Channels/2

Or including user/pass and port:
Main stream: rtsp://user:upasswd@192.168.1.100:554/Streaming/Channels/1
Sub stream: rtsp://user:upasswd@192.168.1.100:554/Streaming/Channels/2


Note that you'll have to use the ip address of your ip camera. If needed, the standard port it runs on is 554.

If your substreams encoding is set to MJPEG, use the following url:
http://192.168.1.100/streaming/channels/2/preview

This runs on port 80.

Go ahead and try these.

Search...lots of threads with this info...

:sick: