HikVision install issue

[jackall]

Hi,

I recently installed a DS-2CD2T47G1-L HikVison Colorvu

The idea is to use it to do a 24/7 live stream of a ridiculous roundabout here in the twon I live in in S.E Asia

I had browsed this site for troubleshooting prior to install and all went well - I can see it in hikconnect and watch it

However, when I attempt to view in the browser, it says my password is incorrect and does not allow me to reset using email or phone, both of which I already registered with hikconnect.

I never even set this password - according to instructions, I should be getting a prompt to create a password here, not an actual required password.

Had this happened to anybody else here before - any simpler solution than a hard reset and start again?

Thanks in advance

 

[jackall]

So, I still have this issue. I see, after a bunch of reading, that Hikvision users seem to have many problems of this nature.

I am still trying as this camera and the internet I have paid for is wasted cash otherwise.

I can get to my web interface logon like this:



But ^ this screen, according to all step-by-step instructions should allow me to setup a password. Yet it requires me to enter one. So I hit "forgot password" and I am greeted with this:



and this:



So, no security question answer and no recovery option available. Any suggestion on what I can do next here?

Sorry, I'm completely new to this and trying my best to understand what the issue is.

 

[StefanB]

I never even set this password - according to instructions, I should be getting a prompt to create a password here, not an actual required password.

At some stage of the installation, you should have been prompted to create a password for the camera. And you would have needed this password (default user admin) to add the camera to HikConnect?

 

[alastairstevenson]

Had this happened to anybody else here before - any simpler solution than a hard reset and start again?

If that model has a hatch on the body for the SD card (under the shield) there will be a reset button. The spec suggests it does.
Keep the button pressed, power on, wait for 30-40 seconds, release the button.
The camera will then be in an 'Inactive' state, required that you create a strong password either using SADP or browser access to the web GUI.

 

[jackall]

Affirmative, it does have a hatch and reset button.

Also, in my hikconnect app, I have a "change camera password" option which prompts a qr scanner.

I will try to change password via hikconnect first, and if that fails I will try reset.

Thanks for replies

 

[jackall]

If that model has a hatch on the body for the SD card (under the shield) there will be a reset button. The spec suggests it does.
Keep the button pressed, power on, wait for 30-40 seconds, release the button.
The camera will then be in an 'Inactive' state, required that you create a strong password either using SADP or browser access to the web GUI.

Great success!

 

[StefanB]

If that model has a hatch on the body for the SD card (under the shield) there will be a reset button. The spec suggests it does.
Keep the button pressed, power on, wait for 30-40 seconds, release the button.
The camera will then be in an 'Inactive' state, required that you create a strong password either using SADP or browser access to the web GUI.

Is it possible to reset passwords via SADP even for cameras with a reset button?
*Asking for a friend that is too lazy to get up on the roof.