Hikvision mailserver problems

[mrzdenek]

Hi,

I have multiple Hikvision IP camera’s and have always used them for multiple detections, alerted by mail.
Until recently I have used my own non-SSL domain / mailserver and it worked fine.
Now I have moved to another hosting provider and the same domain is now with SSL.

No matter which configuration I use, I either get the error ‘Test Failed’ or ‘Can’t connect with the mailserver’.

I contacted the hosting provider and they informed me that they did not see anything in their logs about my trying to connect to their mailservers and because of that the problem should be on the Hikvision side. They say the SSL certificate is also working fine.

I have also just updated to the latest firmware 5.6.6.

With the old non-SSL hosting I used these settings:
SMTP-server: mail.mydomain.com
SMTP-port: 587
Mail encryption: None
STARTTLS: Off
Verification: On (with login details)

With the new SSL hosting I have tried a combination with all settings:
SMTP-server: mydomain.com
SMTP-port: 465
Mail encryption: SSL (also tried with TLS)
STARTTLS: Tried both on and off
Verification: On (with login details)


This is the info from the hosting provider for the outgoing SMTP server:
Server: yourdomain.com
SSL-port: 465
TLS-port: 587
Non SSL-port: 25

Does anyone have an idea how to fix this?

 

[alastairstevenson]

they did not see anything in their logs about my trying to connect to their mailservers

In case it's a name resolution or connectivity problem -
As an experiment try using a valid IP address for the mail server instead of its domain name.
Enable SSH on one or more cameras, log in and use the ping command in the psh shell against both a domain name and its IP address, to confirm connectivity.