Hikvision NVR and ONVIF Samsung camera help

[snb-5003]

Could not find an issue similar to what I have, really hope someone here could answer me or at least point in the right direction.

What I have:
-Hikvision NVR DS-7732NI-I4 / Firmware 3.4.82 build 161214 / Encoding 5.0 build 160815
-Various Hikvision cameras
-4 Samsung SNB-5003 cameras / Firmware 1.12 131031 ONVIF version 2.10
-1 Samsung SNB-5003 camera / Firmware 3.07 171101 ONVIF version 17.06

After installing the NVR and making all the settings changes, I am getting all Hikvision cameras without any issues. Samsung cameras are added as ONVIF with management port 80. They all added without an issue. After NVR reboot, or after camera disconnection, all Samsung cameras are showing as: "Offline (Parameter Error)" in web UI.
In iVMS-4200 they got the error "Failed to get Stream. Start Reconnection. Error Code iVMS-4200.exe[302]". Same issue with all 5 Samsung cameras.

Now here is the weird part. When I pick one of the 5 cameras in NVRs web UI, go to Modify and in Management Port put any other port instead of default ONVIF 80, the camera comes online and works fine until NVR reboot or camera disconnection for any reason. The port is always 80, no matter what I changed it before. This is the only way to bring the cameras up.

I tried the ONVIF Device Manager tool and got live video RTSP stream. In web UI picked custom protocol, put all the settings and the cameras show as "online" after reconnection as RTSP, on port 554. Problem is, I am not getting an image, just a black screen both in main and sub streams. Changed the settings around, protocols etc., no change.

The Samsung cameras open and work fine when connection directly to their IP address. Open fine in ONVIF Device Manager. No changes where made to any image or network settings. They all got static IPs in same network with NVR. The 5 cameras work fine when opened from a different PC using the 3xLogic software. The issue I described occurs in Hikvision NVR.


What else can I try? Did anyone experience similar issue? I just can't understand why after NVR boot the 5 cameras show as offline but after changing to any port in ONVIF settings in Camera Management they connect and work as they should, without any issues.

 

[alastairstevenson]

I tried the ONVIF Device Manager tool and got live video RTSP stream.

Quite often the 'ONVIF port' is different from the HTTP port, though it seems unlikely in this case as you do have them working.
Worth checking what the ONVIF protocol reports as the 'ONVIF port' in the URL at the bottom of the Identification page in ONVIF Device Manager.
If there is no ': port' then the port=80 as you have tested.

The issue I described occurs in Hikvision NVR.

This does sounds like an incompatibility between the ONVIF implementations.
If your NVR is upgradeable - you could possibly try a newer version of it's firmware - a few choices here : DOWNLOAD PORTAL
And also check the firmware status of the Samsung cameras.

 

[snb-5003]

And also check the firmware status of the Samsung cameras.

As you can see, I got 4 cameras with old firmware and 1 upgraded recently, they all behave the same.

Both cameras and ONVIF are port 80. Is it an option, moving camera HTTP port to something else hence freeing ONVIF port? Could this be the issue? I am not sure if I should try it as I might lock myself outside camera access on port 80 and the only solution would be taking it down and resetting.

Any idea why they dont go online normally and the only way to get them working is to change port in ONVIF settings? I know it has port 80 as default, and it always goes back to 80 no matter what I changed it to after saving, but why it makes the camera work?

 

[dennis_ca]

I have a similar setup: DS-7732NI-I4 with five SND-L6083R. I use the LAN port to connect the cameras, not a PoE embedded switch.
I have tried both options:
1. ONVIF profile in Hik camera settings. Port 80, new H.264 profile with low res configured on the cameras for a sub-stream. I can see the sub-stream but no motion detection. The main stream has just 1 fps, but everything is fine in a browser (samsung we-interface) or VLC (RTSP stream).
2. SAMSUNG profile in Hik camera settings. Motion detection works, but sub-stream is "not supported". Main stream transmits full fps.
3. Custom protocol. Doesn't work, says offline (IP camera exception).
rtsp://10.0.3.31:554/profile2/media.smp - for a main stream
rtsp://10.0.3.31:554/profile3/media.smp - for a sub-stream

Does anyone have experience with a similar setup? How to configure the link properly?