Hikvision NVR with HiLOOk cameras (issue)

[Z-ster]

Hi,

I'm in the midst of a saga that began with my father-in-law wanting a Hikvision camera added to an existing system to enhance the coverage in the front of the house.

I setup the system some time ago, which consists of a Hikvision NVR DS-7608NI-E2 / 8P, two Hikvision DS-2CD2345-I 4MP and a Hikvision bullet camera.

To cut a long story short I've donated my NVR DS-7608NI-E2 / 8P for which I do have the password. However, I'm not able to use the existing cameras since I don't have those passwords (plug and play).

I have since decided to purchase a couple of new cameras. Since my in-laws are pensioners and on a budget. I enquired about the compatibility of using HiLook IP Cams with the NVR DS-7608NI-E2 / 8P. I was told by the seller, who enquired with his supplier, that they should work and was advised to try plug and play then manual and also ensure the firmware was upgraded.

Here are the details.
Hikvision NVR
DS-7608NI-E2 / 8P 08 20170511 A A RR 761868085 WCVU
Firmware: V3.4.92 build 170228

HiLook IP Cam
IPC-T262H-MU20231205AAWRAX5813904
Firmware: V5.7.0 build 240306

The error message displayed in the NVR for the camera is "offline(parameter error)".
I've tried reducing the resolution, bitrate and refresh rate but this has not had any effect.
Are there any logs that can be accessed which would help me identify the cause of this error?

I'm unable to upgrade the firmware for the NVR, the button on the webapp does not work as it needs a plug in which is no longer supported on browsers. I've also tried updating the NVR firmware via iVMS-4200 but this also didn't work as the upload button that allows you select the firmware file does not do anything.
In any case I'm not convinced that updating the firmware would resolve the problem, but what do I know. My personal experience is telling me I'm just going to create more problems, like bricking the NVR.

I really don't want to purchase a new NVR for them as I'm trying to save them money.

Any advice would be appreciated.
Also, making changes between SADP via the local LAN and then physically moving the camera to the POE port on the NVR to test is painful. If there is a better way?

Thanks

 

[alastairstevenson]

However, I'm not able to use the existing cameras since I don't have those passwords (plug and play).

On the older firmware, cameras that were activated on NVR PoE ports in Plug&Play mode used the NVR admin password for activation.
On newer firmware - Hikvision tried to fix this weakness by providing a separate password for camera activation.
That password can be viewed on the NVR using the HDMI/VGA interface.

I'm unable to upgrade the firmware for the NVR, the button on the webapp does not work as it needs a plug in which is no longer supported on browsers.

There are many many posts here explaining that IE11 does still exist in Windows 10, and various ways how to enable it.
A forum search will yield useful how-tos.

 

[Z-ster]

On the older firmware, cameras that were activated on NVR PoE ports in Plug&Play mode used the NVR admin password for activation.
On newer firmware - Hikvision tried to fix this weakness by providing a separate password for camera activation.
That password can be viewed on the NVR using the HDMI/VGA interface.

One of my problems is I don't have the password for the original NVR, however I do have the pattern code to access the NVR via the HDMI interface. The pattern account does not have admin privileges therefore I'm limited in what I can do and see. If I attempt to reveal the password for the camera I'm prompted for the admin password.

There are many many posts here explaining that IE11 does still exist in Windows 10, and various ways how to enable it.
A forum search will yield useful how-tos.

Thanks for this information. I will need to spin up a Windows 10 VM so that I can attempt this.

Thank you for your suggestions Alastair.
Much appreciated.

Also, the alternative is not looking that bad. A 8 channel HiLook NVR is around $230 aussie dollars, which I might just gift to my in-laws. Works out cheaper than several hours of effort. I can repurpose the original HDD.

Cheers,
John.

 

[Grrapp]

The issue is the Firmware. Camera has to brand new firmware for older unit. But this unit can be upgraded two more to be compatible with devices within the 2024 Firmware. Just lmk if you need them i can link them.

 

[Z-ster]

Yes, for the benefit of others looking for a solution to a similar problem, upgrading the firmware of the NVR to a later version indeed did fix the problem. I did this via the Hikvision batch update tool it was a smooth and simple process. I did try browser plug-ins first but none would work on Windows 11, which may be the expected behavior. Spinning up a VM running Win 10 would be an arduous exersice for me so went down the batch update tool instead.
Thanks Grrapp for your responce.
Cheers
John

 

[Grrapp]

Yup NP Enjoy!

 

[trempa92]

Yes, for the benefit of others looking for a solution to a similar problem, upgrading the firmware of the NVR to a later version indeed did fix the problem. I did this via the Hikvision batch update tool it was a smooth and simple process. I did try browser plug-ins first but none would work on Windows 11, which may be the expected behavior. Spinning up a VM running Win 10 would be an arduous exersice for me so went down the batch update tool instead.
Thanks Grrapp for your responce.
Cheers
John

Put this in notepad and then save file as Internet_Explorer.vbs

CreateObject("InternetExplorer.Application").Visible=true

This will allow you to use native internet explorer on win11 and run activex plugins.