Hi All,
I have a Hikvision DS-2CD20442WD-1 with firmware of V5.4.0_160511. I am getting stuck on the password for some reason. In the IVMS 4200 I created an admin user but when I type in the IP address on the browser the hikvision software shows up but I cant log in. I tried reaching out to the company but because I bought it through Amazon they wont help. I tried the password reset utility on line and still no luck. I am ready to return it but want to see if anyone can help me?
Thank you,
I have a Hikvision DS-2CD20442WD-1 with firmware of V5.4.0_160511. I am getting stuck on the password for some reason. In the IVMS 4200 I created an admin user but when I type in the IP address on the browser the hikvision software shows up but I cant log in. I tried reaching out to the company but because I bought it through Amazon they wont help. I tried the password reset utility on line and still no luck. I am ready to return it but want to see if anyone can help me?
Thank you,