iDMSS Push Notifications - Push Type? Video/Image Doesn't Work - FIXED!

jiriteach

jiriteach

Young grasshopper
Apr 13, 2018
45
12
Wellington, New Zealand
Hi There -

I have IVS intrusion zones setup on my Dahua cameras. Detections are working fine and push notifications are coming through but when I click on on the notification - if push type is video or image, it doesn't work. Says no record?

I have SD cameras in all of cameras. They are set to record 24/7 + also have recording on IVS trigger. Video is being recorded as I see this on playback.

Just not sure why I cannot see the video or image if I select it as the push type. Any ideas?

Thanks
 
I would always have to change the view to main when it popped up. but sadly I am not even getting notifications anymore.
I will try to delete and download as I am using the version that I paid for.

Let us know if that helps

Drew
 
Thanks - Tried that and still no luck. I’ve tried so many different things that it was be a big with iDMSS Plus.

I’m getting the notifications and they are working fine for the 4 cameras I have. I just cannot view either a snapshot or video for the notification. I know these are being captured since they have been recorded.

Any other ideas?

Thanks
 
jiriteach said:
Just not sure why I cannot see the video or image if I select it as the push type. Any ideas?
Click to expand...

Hi j Ion IDMSS I go to Alarm Manager, Click Subscribe at bottom, I set to NVR Push type Video below that you can choose many types of alarms. I use Motion Detect and Audio Detect for all cameras. It works like a charm now.
I also had to go into the NVR settings under Event, Video Detection under the tab Motion Detection I checked off Record Channel and snapshot for all channels used.
 
One other setting in NVR under Setting > Storage > Schedule > Record Tab I set all for Motion and IVS
 
Interesting. I’m not using an NVR. I have IVS configured on each camera. Bit I don’t get is why it’s so erratic? Some say it works and others no. #sigh

Looks like just another bug!
 
I’ve been trying several configurations so while I am receiving notifications and they are working well, just cannot get the push video or image to work.

I either get no record and can not connect. More so no record which is bizarre given that it does record the IVS event.

Is this just a bug with the mobile app?

Short of using something like Sighthound (pretty expensive), I haven’t found another way to receive resonantly accurate triggers.

Any ideas?

Thanks
 
jiriteach said:
I’ve been trying several configurations so while I am receiving notifications and they are working well, just cannot get the push video or image to work.

I either get no record and can not connect. More so no record which is bizarre given that it does record the IVS event.

Is this just a bug with the mobile app?

Short of using something like Sighthound (pretty expensive), I haven’t found another way to receive resonantly accurate triggers.

Any ideas?

Thanks
Click to expand...


Are you using WAN, LAN numeric, or domain name in your ip address and what is port # set up in your device manager?

I never used it before but I am told that Blue Iris is a very good NVR software with an excellent motion detection trigger also come with a nice mobile app which doesn't cost you an arm and leg.
 
TechBill said:
Are you using WAN, LAN numeric, or domain name in your ip address and what is port # set up in your device manager?

I never used it before but I am told that Blue Iris is a very good NVR software with an excellent motion detection trigger also come with a nice mobile app which doesn't cost you an arm and leg.
Click to expand...

Am using WAN. I have a fixed IP and a domain name attached to my home fibre. All ports have been forwarded in the 50000 range. So example - 50010 for the http, 50011 for tcp, 50012 for udp and 50013 for rtsp.

All are accessible externally and internally for testing reasons. Ok iDMSS I’ve tried connecting using the http and tcp ports. Both connect and push notifications work - just not the push image or videos.

Just thinking of the mobile apps require the use of specific ports?

Thanks
 
I believe you only need the TCP port for the iDMSS.

Is live preview playing all of your camera without a problem? Recently, a bug was introduced into the iDMSS that causes the "Failed to connect" message and we have to restart the apps to get it working again until that message appears again.

What is the error message you are getting? "Failed to connect" or "Record not found"?

You said you see the IVS recording on the playback - was it on the iDMSS or WebGUI playback when you saw the recording?
 
TechBill said:
I believe you only need the TCP port for the iDMSS.

Is live preview playing all of your camera without a problem? Recently, a bug was introduced into the iDMSS that causes the "Failed to connect" message and we have to restart the apps to get it working again until that message appears again.

What is the error message you are getting? "Failed to connect" or "Record not found"?

You said you see the IVS recording on the playback - was it on the iDMSS or WebGUI playback when you saw the recording?
Click to expand...

Live preview works quite well. There are a few times that I will get the "Failed to connect" message but as you say - restart the app and its worked again.

Error message for push image or video when clicking on the entry in "Alarm Manager" or notification is - "No record". Which doesn't make sense as I know its been captured to the SD card and also had an image emailed to me.

I can see the IVS recorded events in playback on both iDMSS (if I set the time range correctly) and WebGUI as well as SmartPSS.

Thanks
 
To troubleshoot this,

First thing, I would do is connect the device with iDMSS on the same network (via wifi etc) which the camera is on. Then do a "add device" using the camera's private LAN ip addressing to see if it works this way before going any further. If it does works using camera's private ip address then you have a port or firewall issue.
 
TechBill said:
To troubleshoot this,

First thing, I would do is connect the device with iDMSS on the same network (via wifi etc) which the camera is on. Then do a "add device" using the camera's private LAN ip addressing to see if it works this way before going any further. If it does works using camera's private ip address then you have a port or firewall issue.
Click to expand...

Good idea - I'll try and test going back to basics! Shouldn't be so hard!
Sighthound works awesome but the cost is very prohibitive.
 
Tried this yesterday and it didn't work. Pretty confident that the mobile app (iDMSS) is the issue. Have extensively tested a combination of options starting from basics etc. Nothing seems to work. #sigh
 
not sure if this helps or not but whenever I open up a notification, the first one takes me to an older notification, usually from the day before. It's only after I view an older notification that I am able to view the notifications at their proper (current, respective) times. Also when I open the app it shows me the live view first on the top far right tab (camera) and I have to manually select the far left tab (not sure what that image is maybe a film?) to see the notification event.
 
Thanks for your post..it reminded to check for a new app version every time something stops working...

It appears that whenever the app (can only speak for the IOS idmss app) is updated - this time Dec 17,2018..notifications from the NVR to apple stopped working - looks like they wiped out my registered device and then don't allow re-registration/subscription from an older version of the app (no error message to say it didn't work..just doesn't work)..wasted countless hours trying to see if something happened to my firewall..re-subscribed to alerts,etc..nothing was working.

Looks like changes they make to the app and probably their cloud based software (most likely on AWS) are not backwards compatible to older versions of the app (even one version behind). At least just notify me to force upgrade to the newest version :smash:

I updated to the new app today and re-subscribed to alerts and all it working again - OMG!

@fenderman is probably right -- need to take a baseball bat to the NVR and switch to BI or something else...that is more reliable. I kind of wanted an appliance vs having to tinker and maintain a PC.
 
I just realized my push alerts aren't working either. Did you just uncheck your IVS push notifications, "back up a level" and click the save icon in the top right corner, go back in and "re-check" your IVS subscriptions and then back up a level and save again?
 
@toolazyforalogin I deleted the device (ie. the NVR) from device manager in the app (new version). Then i re-logged in and re-subscribed in Alarm Manager to IVS notifications. Your instructions might work as well - i just did a clean reconfigure of the app.
 
I see. Yes I followed what I said on my last post and restarted the NVR. All is working now. It’s possible that all I needed to do was restart the NVR without touching the app at all. Next time there’s an update to the app I’ll try that first.
 
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