Images pixelating badly on iPad app

[Kayfersmum]

Happy New Year!

When I opened the app on my iPad today the images are really unclear and pixelating badly. The cameras on the PC are all fine. The only difference today was I applied the software update to BI this morning. Could this cause these problems or any idea what maybe causing it and how I could resolve it? Thanks in advance x

 

[fenderman]

Check webserver bitrate settings and webserver profile the app is using

 

[timpetty84]

Same issue here. Happened immediately after the update. No settings have changed on bitrate or webserver

 

[fenderman]

email support. in the interim roll back to a previous version..always update from the website you you have prior update files available..

 

[Kayfersmum]

email support. in the interim roll back to a previous version..always update from the website you you have prior update files available..

I have sent an email to BI Support. Sorry to sound stupid, but how do I roll back to a previous version and where is the best location to get the files? I looked on the BI site, but I could only see legacy versions on there.

 

[fenderman]

I have sent an email to BI Support. Sorry to sound stupid, but how do I roll back to a previous version and where is the best location to get the files? I looked on the BI site, but I could only see legacy versions on there.

Simply run an older update file..You won't find it in the site... That is why all your updates should be manual..
Disable auto update..

 

[Kayfersmum]

Simply run an older update file..You won't find it in the site... That is why all your updates should be manual..
Disable auto update..

Thanks, I have turned it off. I don't think I have an older update file. I was running an evaluation copy for a few days until I purchased a license last week, so I've only got that file I think.

 

[fenderman]

You can run your old full install file

 

[Kayfersmum]

You can run your old full install file

I am running the original file (v 4.4.9.4) through the install wizard. I select modify and then when I load BI again, it's still showing version 4.4.9.5 on the about screen and not the previous version I installed, which I believe was 4.4.9.4

 

[timpetty84]

If I reinstall I will lose all the settings on all my cameras including boundaries, alerts etc. correct?

 

[anijet]

Export your settings from the Options first page. Install the original version and import your saved settings.

 

[timpetty84]

Thank you so much. Just don't want to spend hours re-doing what has taken months to fine tune. Am I correct when I import I do it right below the export button. The one that says "Import v4.reg"?

 

[fenderman]

Thank you so much. Just don't want to spend hours re-doing what has taken months to fine tune. Am I correct when I import I do it right below the export button. The one that says "Import v4.reg"?

yes, make sure you have your license key.

 

[timpetty84]

So sorry. You all have been so helpful. Hopefully final question. I don't have the original install file. When I download from the website it doesn't show the version. Am I safe to assume what I download will be the updated version that I don't want?

 

[fenderman]

So sorry. You all have been so helpful. Hopefully final question. I don't have the original install file. When I download from the website it doesn't show the version. Am I safe to assume what I download will be the updated version that I don't want?

yes you will....I would suggest simply waiting for an update which will likely be very soon..or you can search the site, there are older updates posted to drop box by users.

 

[timpetty84]

Thank you again fenderman. Very much appreciated. I was kind of hoping/assuming there would be a patch to fix this as soon as BI became aware of it with enough people running into this issue. I will wait it out. Still by FAR the best program for my needs out there. Still works beautifully on the PC. So I will have the clear video if necessary. GREAT customer support!

 

[fenderman]

Thank you again fenderman. Very much appreciated. I was kind of hoping/assuming there would be a patch to fix this as soon as BI became aware of it with enough people running into this issue. I will wait it out. Still by FAR the best program for my needs out there. Still works beautifully on the PC. So I will have the clear video if necessary. GREAT customer support!

Blue iris is developed by a single person. Yes one guy. His response to bugs is generally within a few hours. Way faster than ANY software developer I have ever seen. In the future, follow the advice above and you will easily be able to revert back.

 

[Kayfersmum]

Looks like I'm still having problems today. Going to see if I can roll back to previous version.

I'm new to this software, so would it best to wait a few days to see if a fix comes out or should I try reinstalling the software again (not sure I've got the previous file)?

In future I will follow your advice @fenderman with regard to updates. Thanks for your ongoing support x

 

[kevinduke]

I have this issue on 4.4.9.5. Downgraded back to 4.4.9.3 and issue has disappeared

I have also emailed support.

 

[rubb3rtoe]

Just for the record I to now suffer from the macro blocking issue on my iOS devices after upgrading. I'll be looking to downgrade or a fix..