Important!!IVS failed and Triangle warnning issue Solutions for 4MP AI models

harb

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I just ordered one of these cameras yesterday from Andy. I hope mine doesn’t need this messing about with files for the triangle of death and broken IVS. Hope I haven’t made a mistake ordering this ☹
 

tigerwillow1

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I disagree that it's not a big deal. It's a DOA camera that brings with it all the hassles of receiving something that's defective. In this situation, there's a remedy that doesn't require shipping it back, but still eats up a bunch of time. In my case it's looking like a couple of hours total to discover the problem, find out what to do about it (saved by the forum on this), and actually do it. Using the chinese language config tool slows the process down. I'm currently sitting on a brick waiting for the return file from Andy. I'm not wanting to dump on Andy. He's built up the equivalent of "political capital" with me and others, and has earned a lot of slack. Something in the process went awry and the customer bears the consequences.. It is a big deal to me to have a brand new unusable camera for what's looking like a at least 2 weeks, with the associated lost time and hassles.
 

harb

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I just received a IPC-T5442TM-AS from Andy yesterday with V2.800.0000000.8.R, Build Date: 2019-09-02 firmware, and no triangle.
Great that looks good for me as I should be getting a similar camera in a few days. Is that the newest firmware?
 

bigredfish

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I disagree that it's not a big deal. It's a DOA camera that brings with it all the hassles of receiving something that's defective. In this situation, there's a remedy that doesn't require shipping it back, but still eats up a bunch of time. In my case it's looking like a couple of hours total to discover the problem, find out what to do about it (saved by the forum on this), and actually do it. Using the chinese language config tool slows the process down. I'm currently sitting on a brick waiting for the return file from Andy. I'm not wanting to dump on Andy. He's built up the equivalent of "political capital" with me and others, and has earned a lot of slack. Something in the process went awry and the customer bears the consequences.. It is a big deal to me to have a brand new unusable camera for what's looking like a at least 2 weeks, with the associated lost time and hassles.
Your camera doesn’t work at all? I’ve not heard of that. Only IVS not working

It takes probably 20 minutes to fix, but I understand your concern
 

Buddym

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I found an official dahua website for downloading new firmware version, btw. including the version from September.


Username: dahuahelpdesk
Password: dahua2018

If its not allowed to share this information please let me know and I delete this post.
 

tigerwillow1

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Your camera doesn’t work at all? I’ve not heard of that. Only IVS not working

It takes probably 20 minutes to fix, but I understand your concern
Sorry if I misled, it's only IVS doesn't work. The 5442 is a brick for me because I'm not installing it outside until IVS is working. I'm replacing an existing camera and losing IVS is a downgrade. If you can fix in 20 minutes, your ability far exceeds mine. I spent more than that just searching out the solution on the forum, which you kindly pointed me to. I wasn't able to download the config tool with the link Andy posted. The wiki said I had to have an account, but it wouldn't let me download even after that. I finally found a different path to download the file. This could very well be a browser issue on my end, but even if it is, it's time spent that shouldn't have needed to be spent. I wish "stuff" didn't have to happen. UPS lost a package going to me last week. I'm on a roll.
 

thesillym

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EMPIRETECANDY

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Sorry if I misled, it's only IVS doesn't work. The 5442 is a brick for me because I'm not installing it outside until IVS is working. I'm replacing an existing camera and losing IVS is a downgrade. If you can fix in 20 minutes, your ability far exceeds mine. I spent more than that just searching out the solution on the forum, which you kindly pointed me to. I wasn't able to download the config tool with the link Andy posted. The wiki said I had to have an account, but it wouldn't let me download even after that. I finally found a different path to download the file. This could very well be a browser issue on my end, but even if it is, it's time spent that shouldn't have needed to be spent. I wish "stuff" didn't have to happen. UPS lost a package going to me last week. I'm on a roll.
Hey tiger

The fixing file already send to you 1 hour ago, please follow the insturction to finish the update.
This firmware has newer one, but the Triangle one have to use the way that i posted can be sorted.
 

tigerwillow1

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I got the file from Andy installed. The triangle is gone and IVS is working. Maybe I'm just a dunce, but the screen on my config tool isn't the same as the final screen shot on Andy's instructions and I was mostly shooting in the dark. I'm surprised I didn't break something pushing buttons I couldn't read. I thought I could do better with the English version of the config tool, only to find that the function needed to load the file from Andy doesn't exist in the English version.

My other cameras draw green boxes around objects they are tracking. The 5442TM is not doing this. Is that normal or am I missing some configuration setting?
 

harb

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Just got my 5442 with firmware, 2.800.0000000.8.R, Build Date: 2019-09-02 - but it has the warning triangle. I have sent Andy the .dat file for fix. One thing I noticed it works fine in SmartPSS on my PC, but when viewing from the iOS iDMSS Plus app, or from my NVR, I can connect to the 5442, it displays the stream for a few seconds then the streams stops. On the iDMSS app the error is "Login timeout", on my NVR the error is shown as "Device offline". Works fine when viewing from Chrome browser or SmartPSS. Any ideas please?
 

tigerwillow1

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it displays the stream for a few seconds then the streams stops.
I wonder if something happening to me is related? When I log into the camera's web interface, it displays the image for a few seconds in a somewhat jerky fashion, then switches to the substream and displays this message:

MainstreamStopped.jpg
 

bigredfish

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Are you using IE? It seems to work better for camera settings/IVS (after the triangle fix)

I would try delete IVS rules, reboot, draw new IVS rules with IE
 

harb

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hmm maybe. Funny thing is all my 'Chinese to english hacked' camera's work fine from pc, mobile and NVR. A legit one is giving me problems!
 
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