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n3wb
Hello everyone! Long time lurker and I appreciate the throve of knowledge that people have in this forum. New member here who is learning more about IP camera systems and I am in a pickle.
I work as an IT MSP (managed service provider) and recently got a new client who has a camera system which was managed by their previous MSP. Previous provider does not want to work with me so I am stuck figuring things out on my own.
The camera system currently has an issue wherein when the NVR looses power/improper shutdown, most of the IP cameras when the system goes back up, will have the motion detection turned off which then causes the cameras to not record. I find this odd since Motion Detection is turned on if I select the default setting on the camera. This has now happened twice and I had to turn it on on all cameras. To compound the issue I can't seem to find any information about the make and model of these cameras nor the NVR. I can probably check the sticker on the devices but I manage this client remotely and they are not close to me so I will have to schedule a trip. Has anyone experienced this issue or have any information as to what is causing this? I have attached some screenshots for reference.
One of the 30 cameras, they all have the prefix AM5L on the serial number which means they are all from the same manufacturer.
![1694540506974.png](/data/attachments/172/172183-ae3b0275a19a5af379f67b766fa98d84.jpg)
This is the NVR
![1694540428494.png](/data/attachments/172/172182-f1c3983856e3bd4c509953b41c1a1b92.jpg)
Pardon for the lengthy first post and please move this if this is not the appropriate location to post. TIA!
I work as an IT MSP (managed service provider) and recently got a new client who has a camera system which was managed by their previous MSP. Previous provider does not want to work with me so I am stuck figuring things out on my own.
The camera system currently has an issue wherein when the NVR looses power/improper shutdown, most of the IP cameras when the system goes back up, will have the motion detection turned off which then causes the cameras to not record. I find this odd since Motion Detection is turned on if I select the default setting on the camera. This has now happened twice and I had to turn it on on all cameras. To compound the issue I can't seem to find any information about the make and model of these cameras nor the NVR. I can probably check the sticker on the devices but I manage this client remotely and they are not close to me so I will have to schedule a trip. Has anyone experienced this issue or have any information as to what is causing this? I have attached some screenshots for reference.
One of the 30 cameras, they all have the prefix AM5L on the serial number which means they are all from the same manufacturer.
![1694540506974.png](/data/attachments/172/172183-ae3b0275a19a5af379f67b766fa98d84.jpg)
This is the NVR
![1694540428494.png](/data/attachments/172/172182-f1c3983856e3bd4c509953b41c1a1b92.jpg)
Pardon for the lengthy first post and please move this if this is not the appropriate location to post. TIA!
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