IPC-T2431T-AS loryta camera from andy having issued being recognized by my NVR.

[elkypro]

Hello,
To preface, I've bought all my newest cameras from Andy and this has been the only issue I've had so far. I apologize if this post is a bit wordy but wanted to give an accurate sequence of events.
I have emailed Andy but I'm leaving on vacation in a day and was wonduring if anyone knew anything that could get it going prior to then.

I have a NV4108E POE NVR and I just bought this camera a few days ago. I plugged this camera into the the nvr indoors and it doesn't recognize anything is there. I am unable to log into the camera through the NVR web interface. The last few cameras i bought about two years ago I was able to do this to initialize them and change password at startup but now it's just not recognizing anything is there, nothing populates.

I was finally able to get the nvr to recognize the new camera. I took an old amcrest bullet cam that worked previously and hooked it into the POE port I was going to use, mainly to check to make sure the port and cable was working. It recognized it within a minute and I logged into it no problem. Then I plugged the new camera in and nothing happened. I restarted the nvr and nothing. I left it plugged in and eventually after a couple hours I noticed the infrared light was on so I checked the nvr and it still wasn't being recognized.
I left it plugged in overnight and in the morning it showed a password error. It was populated in the list so I tried to log into the nvr web interface to verify and I was finally able to initialize the camera There.
Camera was working fine. I unplugged to mount it outside and when I plugged it in it wouldn't populate in the list again.
I then brought it back inside and used the same patch cord again to plug it in and it still wouldn't populate in the list.
I took the bullet cam and plugged it into the same port and it populated within a minute and was working fine. Tried the new camera and nvr still doesn't recognize it.

I havent experienced this sort of issue before. Any help would be greatly appreciated as I'm leaving for an 8 day vacation in a day and would like to get it going before then.

Thank you in advance

 

[wittaj]

I would try 3 factory resets on the camera. It sounds like maybe something wonky in the firmware and not seeing the IP.

 

[elkypro]

I would try 3 factory resets on the camera. It sounds like maybe something wonky in the firmware and not seeing the IP.

Does it need to be plugged in to do a reset? Or just hold it for 15 seconds regardless of its powered or not?

 

[wittaj]

It needs to be powered.

My neighbor had a similar issue to yours recently with a new 5442 and the reset fixed it. Fingers crossed!

 

[elkypro]

Thank you!. I'll give it a shot tonight when I get out of work. Appreciate the insight as I'm not very tech savvy when it comes to ip addresses, subsets, etc...

 

[bigredfish]

Does it need to be plugged in to do a reset? Or just hold it for 15 seconds regardless of its powered or not?

It has to be powered

 

[tangent]

Does it need to be plugged in to do a reset? Or just hold it for 15 seconds regardless of its powered or not?

While the camera is powered on hold the rest button for 15-30 seconds. Wait 5 min before resetting again.

It the camera has a door / panel that opens for easy access to the micro sd card, the reset button should be located there. If it doesn't have a door for the sd card, you'll have to open the two halves of the camera to locate the reset button.

 

[elkypro]

While the camera is powered on hold the rest button for 15-30 seconds. Wait 5 min before resetting again.

It the camera has a door / panel that opens for easy access to the micro sd card, the reset button should be located there. If it doesn't have a door for the sd card, you'll have to open the two halves of the camera to locate the reset button.

I assume it will have power when plugged in but minus seeing the red infrared light how can one verify?

 

[tangent]

I assume it will have power when plugged in but minus seeing the red infrared light how can one verify?

Link lights on your PoE switch / NVR (if it has them). On most cameras, you'll hear the IR cut filter click on power up within 60 seconds of when power is applied (it varies how quickly cameras take to fully boot up). Many cameras also briefly turn on their IR / visible light during power up. After a few minutes plugged in it may also feel slightly warm to the touch.

 

[elkypro]

Link lights on your PoE switch / NVR (if it has them). On most cameras, you'll hear the IR cut filter click on power up within 60 seconds of when power is applied (it varies how quickly cameras take to fully boot up). Many cameras also briefly turn on their IR / visible light during power up. After a few minutes plugged in it may also feel slightly warm to the touch.

I'll listen for the click. My nvr doesn't have link lights nor can I see the infrared come on except the once.
Good ideas all around.
Thanks for the info. Appreciate it

 

[elkypro]

While the camera is powered on hold the rest button for 15-30 seconds. Wait 5 min before resetting again.

It the camera has a door / panel that opens for easy access to the micro sd card, the reset button should be located there. If it doesn't have a door for the sd card, you'll have to open the two halves of the camera to locate the reset button.

Ok, so when I got home(camera indoors on table plugged in) the infrared light was on. Viewed the nvr populated list and camera was not detected. Did the 3 resets and waited about an hour. Red light was on and the camera was detected by the nvr.
Logged into nvr web interface to initialize camera. All went well. Everything was showing on the screen. Decided to try to unplug and plug back in to see if it populated and it did not get detected by nvr.
I had the laptop still open to the web interface and the camera refreshed no issues there. But now that laptop is closed I am unable to access the camera again.
Tried unplugging ethernet a couple more times to no avail.

 

[tangent]

Ok, so when I got home(camera indoors on table plugged in) the infrared light was on. Viewed the nvr populated list and camera was not detected. Did the 3 resets and waited about an hour. Red light was on and the camera was detected by the nvr.
Logged into nvr web interface to initialize camera. All went well. Everything was showing on the screen. Decided to try to unplug and plug back in to see if it populated and it did not get detected by nvr.
I had the laptop still open to the web interface and the camera refreshed no issues there. But now that laptop is closed I am unable to access the camera again.
Tried unplugging ethernet a couple more times to no avail.

So, if you're trying to set up a Dahua camera (or some other brand made by them) on a Dahua NVR you should do a factory reset and then plug the camera into the NVR without initializing it via the web interface / config tool first.
Please try another factory reset and then simply plug the camera directly into one of the NVR's PoE ports.

 

[elkypro]

So, if you're trying to set up a Dahua camera (or some other brand made by them) on a Dahua NVR you should do a factory reset and then plug the camera into the NVR without initializing it via the web interface / config tool first.
Please try another factory reset and then simply plug the camera directly into one of the NVR's PoE ports.

Yes, both the camera and nvr are re-branded dahua.

What I've been doing is plugging it into the nvr port to provide power then resetting it.
I left the camera on all night and this morning the light was on. I reset it and heard the click right away. Still plugged in the nvr doesn't pick it up. Just stays blank. The camera does get warm though.
I then unplugged from nvr and plugged into a poe Injector. I reset it then plugged into nvr. The nvr picked it up pretty quickly but just said it needed configuration. Good sign I thought. Unplugged from.nvr for a minute then plugged back in and nvr would not find it. Tried resetting again and nvr didn't pick it up.
I did not initialize it this round.

 

[looney2ns]

Reset the camera one more time back to full factory defaults using the POE injector.
While the cam is still not plugged into NVR, reboot the NVR.
After the NVR finish's booting, then plug the camera back into the NVR port you want to use....then wait,,,,don't do anything.
Wait up to 10 minutes for it to configure it's self.

 

[elkypro]

Reset the camera one more time back to full factory defaults using the POE injector.
While the cam is still not plugged into NVR, reboot the NVR.
After the NVR finish's booting, then plug the camera back into the NVR port you want to use....then wait,,,,don't do anything.
Wait up to 10 minutes for it to configure it's self.

I did exactly as you stated and the nvr did not populate the camera.

 

[tangent]

I'm wondering if this is a case of an Amcrest NVR not playing well with a generic non-Amcrest Dahua camera.

Dumb question, but I assume you've clicked the "Device Search" button in the NVR's web interface and then tried to select the camera to add/initialize?
Have you tried using the NVR's OSD on a monitor with a mouse/keyboard plugged into the NVR?
Have you tried the Manual Add option?

I would try connecting the camera to the the power injector and initializing it from your computer using the web browser or the Dahua ConfigTool.
-After a reset, the camera will default to an IP address of 192.168.1.108. In order to connect to it, your computer needs to be in the same subnet (an IP in the range of 192.168.1.1-254)
-Log into the camera, make sure it's working. The camera should require you to change the password, set it to the exact same password you use on your NVR
-On the NVR, you should be able to see a list of the ip addresses of your cameras, eg. 10.0.0.nnn or 10.1.1.nnn. Make note of all the IP's in use. I'm not sure what netmask the NVR is using, but you might want to set it to 255.255.0.0 or 255.0.0.0
-Assign the camera a unique (not currently in use) address in the same range eg: 10.0.0.3 and save your settings. Your PC isn't in this subnet so it will loose connectivity to the camera at this point.
-Connect the camera to the NVR, search for devices, initialize, etc. The NVR will most likely change the IP address you assigned the camera previously. If still no joy, manually add the camera using the ip you assigned in the previous step.

 

[elkypro]

I'm wondering if this is a case of an Amcrest NVR not playing well with a generic non-Amcrest Dahua camera.

Dumb question, but I assume you've clicked the "Device Search" button in the NVR's web interface and then tried to select the camera to add/initialize?
Have you tried using the NVR's OSD on a monitor with a mouse/keyboard plugged into the NVR?
Have you tried the Manual Add option?

I would try connecting the camera to the the power injector and initializing it from your computer using the web browser or the Dahua ConfigTool.
-After a reset, the camera will default to an IP address of 192.168.1.108. In order to connect to it, your computer needs to be in the same subnet (an IP in the range of 192.168.1.1-254)
-Log into the camera, make sure it's working. The camera should require you to change the password, set it to the exact same password you use on your NVR
-On the NVR, you should be able to see a list of the ip addresses of your cameras, eg. 10.0.0.nnn or 10.1.1.nnn. Make note of all the IP's in use. I'm not sure what netmask the NVR is using, but you might want to set it to 255.255.0.0 or 255.0.0.0
-Assign the camera a unique (not currently in use) address in the same range eg: 10.0.0.3 and save your settings. Your PC isn't in this subnet so it will loose connectivity to the camera at this point.
-Connect the camera to the NVR, search for devices, initialize, etc. The NVR will most likely change the IP address you assigned the camera previously. If still no joy, manually add the camera using the ip you assigned in the previous step.

That may be a possibility but I've bought 11 cameras from Andy going back to 2018 after I ditched amcrest and this is the only one I've ever had an issue to get to populate in the device search.
Yes, I've tried to search and manual add. The nvr does not even recognize that something is plugged into the POE port 4 98% of the time.
Yes, i have a mouse hooked up to the nvr which is where i do 99.99% of my nvr settings. The only thing i use the nvr web interface for is to initialize the camera. After that i use the nvr for pretty much everything else.
The random times it does recognize the new camera plugged in seems to be when I leave it plugged it overnight, and even then it's a crapshoot.
The 3 times the nvr actually did recognize the camera I was able to log into the nvr web interface and initialize the camera the same way I've done the other ten cameras. I don't even do any weird settings or commands, just set video quality, name, time, etc...

The main problem happens after I initialize it indoors and after I unplug the camera from the nvr to mount outside then the nvr doesn't recognize the camera again after being plugged back in.
Current nvr netmask 255.255.255.0

I'll see if I can hook it up the the computer through the Injector, I was unsuccessful doing that previously.

 

[tangent]

The main problem happens after I initialize it indoors and after I unplug the camera from the nvr to mount outside then the nvr doesn't recognize the camera again after being plugged back in.

Are you using the same port on the NVR, sometimes they're picky about that.

Another distinct possibility is that there's an issue with your outdoor cabling.

 

[elkypro]

Are you using the same port on the NVR, sometimes they're picky about that.

Another distinct possibility is that there's an issue with your outdoor cabling.

Yes, im using the same port 4. I've run into the pickiness of changing ports before lol.

Thats what I thought as well, but the last 2 times I was able to initialize the camera I just unplugged the patch cable I was using indoors for a minute until the nvr screen went blank and then plugged it back into the nvr and the nvr would never re-populate the camera that was initialized.

 

[elkypro]

I'm wondering if this is a case of an Amcrest NVR not playing well with a generic non-Amcrest Dahua camera.

Dumb question, but I assume you've clicked the "Device Search" button in the NVR's web interface and then tried to select the camera to add/initialize?
Have you tried using the NVR's OSD on a monitor with a mouse/keyboard plugged into the NVR?
Have you tried the Manual Add option?

I would try connecting the camera to the the power injector and initializing it from your computer using the web browser or the Dahua ConfigTool.
-After a reset, the camera will default to an IP address of 192.168.1.108. In order to connect to it, your computer needs to be in the same subnet (an IP in the range of 192.168.1.1-254)
-Log into the camera, make sure it's working. The camera should require you to change the password, set it to the exact same password you use on your NVR
-On the NVR, you should be able to see a list of the ip addresses of your cameras, eg. 10.0.0.nnn or 10.1.1.nnn. Make note of all the IP's in use. I'm not sure what netmask the NVR is using, but you might want to set it to 255.255.0.0 or 255.0.0.0
-Assign the camera a unique (not currently in use) address in the same range eg: 10.0.0.3 and save your settings. Your PC isn't in this subnet so it will loose connectivity to the camera at this point.
-Connect the camera to the NVR, search for devices, initialize, etc. The NVR will most likely change the IP address you assigned the camera previously. If still no joy, manually add the camera using the ip you assigned in the previous step.

I've tried to hook up to the computer but im afraid im just not technically inclined enough to do so. It's a newer laptop, windows 11. But I've never used anything after windows 7 before. Let alone trying to change ip addresses, etc...on a computer.

I plug the camera to the Injector, plug a cord on the Injector Lan side to the computer and turn off wifi. I made sure ethernet port is enabled but config tool doesn't pick up the camera.

Im sure im.not doing it correctly as I've seen lengthy write ups in the past and it sounds easy enough in paper but I've always been more of a set it and forget type of person. Once it's going I pretty much won't touch it unless to tweak a setting with night vision or whatnot.