And this what Hikvision UK call support too.
The password reset from the tech support is a joke,
It quicker to reload a firmware than wait for them to issue a counter code, yes it is a joke.
Again the official distributors program is about price fixing and control of the market, a mistake on Hikvision part, as open sales is a far bigger and profitable market place and someone will soon fill it, maybe Dahua, who's camera's are getting better each release.