Issues with new blue iris set up. Glitchy cameras

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smoothone12

n3wb
Feb 20, 2019
17
2
Ontario, Canada
My old desk top had died. So I purchased a new dell. Here are the specs. Dell Inspiron 3020 Desktop - Intel Core i7-13700, 1TB SSD + 1TB HDD, 16GB DDR4 RAM, DVD RW, Intel UHD 770 Graphics, Windows 11 Pro.
Wd purple 12tb.

I uploaded a BI back up from the old desktop and everything seems to be running fine. But when I have my cameras expanded so I can see them all on the Bi screen two of the camera glitch. See v I'm running sub streams.

This is a dedicated desktop.

Also does my cpu and ram numbers look normal?
 

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I would simply delete those cameras and re-add back into BI. Probably something got corrupt with those cameras.
 
Do not do an import. Simply delete the problem camera and re-add as the import could have something wonky.

That happened to me when I did an import trying to take the easy way out.

Importing tends to bring in unwanted crap.

Best practice is to actually build BI from scratch when changing computers.

I did that on my latest new computer and built from scratch and didn't import.
 
wittaj said:
Do not do an import. Simply delete the problem camera and re-add as the import could have something wonky.

That happened to me when I did an import trying to take the easy way out.

Importing tends to bring in unwanted crap.

Best practice is to actually build BI from scratch when changing computers.

I did that on my latest new computer and built from scratch and didn't import.
Click to expand...
I just deleted on of the problem cameras and re installed it. I’m still having issues. This is driving me nuts.
 
Sounds like maybe a driver issue.

Did you use Windows that came with the computer or did you do a fresh install that eliminates Dell bloat by doing the Windows install with the Media Creation Tool?

 
post the camera video settings from the cameras web interface
does the glitching appear there?
 
CPU of 0% does not seem right.

So the glitches appear when multiple cams are in a display. What happens when you select just one? What happens if you view that glitchy cam's video from say 10 minutes ago in BI?

What happens if you view it using a browser?
 
Depending on how many cameras and what is going on, the 0% could be right on a 13th gen.

My 8th gen will hit zero like right now when nothing is going on:

1708917912817.png

He still hasn't answered my question on if this was a clean Windows install.

Given he said HA is off and has tried deleting and adding the camera back, I am leaning towards Dell bloatware driver issue or some setting in BI that his previous system didn't take exception to.

I would at this point blow out BI and start from scratch and start with the problem camera first and see if the issue happens with just that camera.
 
wittaj said:
Depending on how many cameras and what is going on, the 0% could be right on a 13th gen.

My 8th gen will hit zero like right now when nothing is going on:

View attachment 187763

He still hasn't answered my question on if this was a clean Windows install.

Given he said HA is off and has tried deleting and adding the camera back, I am leaning towards Dell bloatware driver issue or some setting in BI that his previous system didn't take exception to.

I would at this point blow out BI and start from scratch and start with the problem camera first and see if the issue happens with just that camera.
Click to expand...
 
That could be the issue - they throw so much junk and alter the drivers and whatnot that is has caused many issues that we have seen over the years.

Yeah the fresh install is a simple procedure. I did it not even two months ago with my refurb purchase. Maybe 15min tops.

Burn the media creation tool to a USB drive and then plug the USB into the computer and restart and let it boot from that and it will install a clean version of Windows free of all the Dell bloatware and changes they made to Windows.
 
samplenhold said:
CPU of 0% does not seem right.

So the glitches appear when multiple cams are in a display. What happens when you select just one? What happens if you view that glitchy cam's video from say 10 minutes ago in BI?

What happens if you view it using a browser?
Click to expand...
The glitches show up on my iPhone and ui3 as well. But not when I log into the camera directly.
 
smoothone12 said:
The glitches show up on my iPhone and ui3 as well. But not when I log into the camera directly.
Click to expand...
OK, so it is isolated to BI.

What happens if you playback a recording?
 
So the recorded video has the same glitchy-ness as the live video. And you are not using HA.

Then just like @wittaj stated, do a clean install of Windows and a clean install of BI.
 
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