iVMS and web view show blank video, but playback works

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I have a new DS-7616NI-E2/16P, with the latest firmware, but Live View shows a blank screen. The video on the device directly works fine, and playback video displays fine as well.

Interestingly, this occurs in both the web Interface of Internet Explorer as well as when using iVMS-4200 client.

All the cameras are set to TCP, mainstream, private protocol with stream (encryption?) key, which I've tried modifying (as well as these other settings). I am able to refresh the image on that edit-camera screen.

I have tried reducing the res to 1080p, no change.

I also notice that the video does not display in the Heat map or Detection Configuration of iVMS.

...it's weird. Even the instant playback works fine - just not the actual Live View.
 
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