Hi guys,
I'm not sure where the right place is to put this but I'll start here.
I have purchased several Lorex camera kits from Costco and they have been ok. Not as good as would like, but they have been fine enough to try with Costco backing them. The latest set I purchased from Costco was in December 2019 and it was advertised as an NVR compatible with Google Home/Alexa and casting (Lorex's 861 series) however they were shipping it with the 881 series. Some Costco members were notified that they could exchange the 881 for the 861. I wasn't one of them. The 861 works with the Lorex Home app. The 881 works with the Lorex Cloud app. The specs on paper for the 881 appear to be better (Higher bandwidth, 4K recording at 30 FPS, etc), however, the Lorex Cloud app is terrible. Notifications of events is horrible. Viewing video of those events is horrible. My wife hated it. We previously had a Smart NVR from Lorex that used the Lorex Home app and she really like it. She would always check out the smart video notifications, especially to see the critters that we have visit us.
So the 881 was not a better NVR for us. I contacted Costco and said I wanted the same option other members were offered. I got the run around and had a very rude customer service supervisor that wouldn't help me at all. After enough of this, I wrote an email to the CEO of Costco. He got the ball rolling and I got the help I needed the very next day from someone at Costco.
The biggest issue I've had with the 861 NVR was that it had playback issues in the app. If you viewed video (continuously recorded) then came up to a motion recorded event, it would skip sections or seconds of video. I would have to manually move the video indicator inside of a motion event to get it to playback and even then, it didn't want to play the whole event. There was no continuous video from time A to time B.
Right now, I have the 861 NVR and 881 NVR and Lorex has been hounding me about returning the 881. I told them I would not return it until I had tested the 861 and everything was working well. Eventually, Tech Support asked me what the issue and video of the issue. I provided them screen recorded video from my phone to show them the issue. I have not heard back from them but tonight there was an app update in Android for Lorex Home. I went back and checked the video.... THEY FIXED IT!!! It's not perfect. There is a small delay between video segments but it plays from time A to time B.
Here's the video before the app update:
Here's the video after the app update:
This is huge for me. I saw mentions of similar behavior mentioned on the forums here but no definitive answers.
I'm not sure where the right place is to put this but I'll start here.
I have purchased several Lorex camera kits from Costco and they have been ok. Not as good as would like, but they have been fine enough to try with Costco backing them. The latest set I purchased from Costco was in December 2019 and it was advertised as an NVR compatible with Google Home/Alexa and casting (Lorex's 861 series) however they were shipping it with the 881 series. Some Costco members were notified that they could exchange the 881 for the 861. I wasn't one of them. The 861 works with the Lorex Home app. The 881 works with the Lorex Cloud app. The specs on paper for the 881 appear to be better (Higher bandwidth, 4K recording at 30 FPS, etc), however, the Lorex Cloud app is terrible. Notifications of events is horrible. Viewing video of those events is horrible. My wife hated it. We previously had a Smart NVR from Lorex that used the Lorex Home app and she really like it. She would always check out the smart video notifications, especially to see the critters that we have visit us.
So the 881 was not a better NVR for us. I contacted Costco and said I wanted the same option other members were offered. I got the run around and had a very rude customer service supervisor that wouldn't help me at all. After enough of this, I wrote an email to the CEO of Costco. He got the ball rolling and I got the help I needed the very next day from someone at Costco.
The biggest issue I've had with the 861 NVR was that it had playback issues in the app. If you viewed video (continuously recorded) then came up to a motion recorded event, it would skip sections or seconds of video. I would have to manually move the video indicator inside of a motion event to get it to playback and even then, it didn't want to play the whole event. There was no continuous video from time A to time B.
Right now, I have the 861 NVR and 881 NVR and Lorex has been hounding me about returning the 881. I told them I would not return it until I had tested the 861 and everything was working well. Eventually, Tech Support asked me what the issue and video of the issue. I provided them screen recorded video from my phone to show them the issue. I have not heard back from them but tonight there was an app update in Android for Lorex Home. I went back and checked the video.... THEY FIXED IT!!! It's not perfect. There is a small delay between video segments but it plays from time A to time B.
Here's the video before the app update:
Here's the video after the app update:
This is huge for me. I saw mentions of similar behavior mentioned on the forums here but no definitive answers.
Last edited:
