IP Cam Talk

Welcome to the new IPCT! If you are having an issue logging in, please clear your cookies / cache.

Lost BI serial number after computer crash

Joined
Dec 6, 2016
Messages
4
Reaction score
1
So I had to start from scratch again after a hard drive issue. I can't locate the serial number I used to have. I tried emailing Bi email from the website with the first and last 5 of my serial. (I was able to pull it from the app). It's been 4 days and I haven't heard anything yet. I really need to get my Bi back and running without having to buy it again. Is there another contact that I can email, or call to get this straightened out?

Sent from my LM-G710VM using Tapatalk
 

TL1096r

IPCT Contributor
Joined
Jan 28, 2017
Messages
995
Reaction score
269
So I had to start from scratch again after a hard drive issue. I can't locate the serial number I used to have. I tried emailing Bi email from the website with the first and last 5 of my serial. (I was able to pull it from the app). It's been 4 days and I haven't heard anything yet. I really need to get my Bi back and running without having to buy it again. Is there another contact that I can email, or call to get this straightened out?

Sent from my LM-G710VM using Tapatalk
In payments/email you should have it also. Do you still have that email.
 

TonyR

IPCT Contributor
Joined
Jul 15, 2014
Messages
4,151
Reaction score
3,994
Location
Alabama
+1^^.
To clarify, he's referring to your IPCT "Store Account", "orders". If you purchased from IPCT, they'll have it.
 

TL1096r

IPCT Contributor
Joined
Jan 28, 2017
Messages
995
Reaction score
269
+1^^.
To clarify, he's referring to your IPCT "Store Account", "orders". If you purchased from IPCT, they'll have it.
Even if you did not use IPCT -- in your confirmation email from blue iris they send your key:
"Thank you for your recent purchase! You will find important information about your purchase and delivery below."

Then it has your License Code.

Try searching your email for:
Perspective Software
 
Joined
Dec 6, 2016
Messages
4
Reaction score
1
Found it! I was looking for Blue Iris in my emails, not perspective software. Thank you both for the quick reply!

Sent from my LM-G710VM using Tapatalk
 
Joined
Dec 6, 2016
Messages
4
Reaction score
1
I have a version 4 license, does it not carry over to the new version?

Sent from my LM-G710VM using Tapatalk
 

fenderman

Staff member
Joined
Mar 9, 2014
Messages
31,148
Reaction score
10,120
I have a version 4 license, does it not carry over to the new version?

Sent from my LM-G710VM using Tapatalk
No, as with almost every other software package you need to buy a license for the new version unless you purchased v4 after april 2019. The upgrade is cheap.
 
Top