Lost Hikvision NVR Web Access

[Kirk Bocek]

I just upgraded my 8 port Hikvision NVR to 3.4.96 and I can no longer access the web interface. There is no response.

The NVR is up and connected. I can ping it's IP address. Plugging in a screen I can see it found the cameras.

But I cannot use my browser to connect and the Hikvision remote software doesn't see the NVR either.

Any ideas?

 

[alastairstevenson]

What is the model number of the NVR and what firmware was on it before the update?
What does SADP show if anything, for the IP address, ports and status ? Hangzhou Hikvision Digital Technology Co. Ltd.

Plugging in a screen I can see it found the cameras.

And do the menus look normal?

 

[alastairstevenson]

I just upgraded my 8 port Hikvision NVR to 3.4.96

There are multiple NVR models and multiple version of that firmware for various models.
A little more detailed info would inform better responses.

 

[Kirk Bocek]

I guess. I never used the direct connect interface. I see cameras displayed but no command menus.

 

[alastairstevenson]

I see cameras displayed but no command menus.

You need to plug a USB keyboard and mouse in to enable and access the menus.

 

[Kirk Bocek]

DS-7608NI-E2/8P

 

[Kirk Bocek]

Yes, I plugged in a USB keyboard. I didn't do a mouse but I didn't see any menus to click.

 

[alastairstevenson]

I didn't do a mouse but I didn't see any menus to click.

They appear when you right-click the mouse.

 

[Kirk Bocek]

That answers that. But is there an option to enable web or SADP? I walked through the setup wizard and saw port selection options but not anything to enable/disable.

 

[alastairstevenson]

But is there an option to enable web or SADP?

Yes, on that version of firmware there is a screen to enable/disable many services that were previously permanently active, including SADP.
Under System Maintenance | System Service.
Worth checking - though they should not shut down by themselves, unless there is a bug, and that's highly unlikely. I think.

 

[Kirk Bocek]

Well I did a firmware update. I assume that was the change.

 

[alastairstevenson]

Well I did a firmware update. I assume that was the change.

It's supposed to retain the settings, and those enables are on by default.
What can you see on the System Service menu?

 

[Kirk Bocek]

I don't have physical access at the moment. I will update when I do.

 

[Kirk Bocek]

Yes indeed. That was the problem. Both web access and SADP were turned off. Thank You.

Now a new problem. Trying to log in, I get "Network Abnormal". Now the system had previously set several cameras to a 192.168.254.x address. But now the default address in the NVR is 192.1.0.64. All the cameras are showing up in the display. So I'm not sure what the problem is.

 

[alastairstevenson]

Now a new problem. Trying to log in, I get "Network Abnormal". Now the system had previously set several cameras to a 192.168.254.x address. But now the default address in the NVR is 192.1.0.64. All the cameras are showing up in the display. So I'm not sure what the problem is.

It does sound like there was some corruption in the NVR configuration as a consequence of the update.
I'd be tempted to do a 'reset to defaults' and go over the needed changes, such as to the network settings, to be sure that you had a clean consistent start.

Alternatively, to just fix up the web GUI 'network abnormal' problem you should be able to use the VGA/HDMI interface to check and amend as needed the network configuration.

 

[Kirk Bocek]

Yeah, factory reset is what I'm leaning towards. I assume there is a recessed button somewhere.

 

[alastairstevenson]

I assume there is a recessed button somewhere.

No, just do it via the maintenance menu, web GUI, and presumably the VGA/HDMI interface also.

 

[Kirk Bocek]

That just occurred to me too. I'm thinking I need to reset my cameras too. Sounds like the process is unplug, hold the reset button, power up, hold button for 30 seconds.

 

[Kirk Bocek]

It was confusing but I got all my cameras re-setup. Had to perform a reset on a couple of them.