Its connected to a DS-7608NI-K2/8P with 8 channel POE, 7 cameras in total, just the one PTZ. Should I try removing all the other cameras and try the ptz on each port?Try with other power supply, i guess that camera doesn't have enough power to move around.
Gutted, I have contacted Hikvision UK support to ask if it can be repaired, I don't suppose it's possible to buy replacement boards.It would seem that the power surge from power coming back on may have broken your camera. This is how my analog ptz fried just last month when the power came back on after a storm.
Thanks, it has been good, it provides an alternative angle to another fixed camera and has been very handy being able to move to other positions, especially when viewing remotely.I hope it works out for you. Unlike others here, I actually love (loved) having a ptz for almost 10 years and I give them a thumbs up when people have asked. I also agree that static cameras well placed are better and more important than relying on a ptz. But man, since mine fried I really miss it. I hardly moved it but I had it programmed to respond in cool ways and when I wanted or needed that ptz reach it sure was great. Not sure I will get another one. With Andy's help I'm buying and redoing everything for an great upgrade system wide.
Best of luck with getting that ptz up and running.