Mini outdoor PTZ : DS-2DE4A220IW-DE

f13dfx

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On 2nd thought specs do not indicate that this is an auto-tracking model. Can anyone confirm?
 

sorka

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So it never shipped and past the deadline. I have the option of refunding it but I went ahead and asked the seller what's up on the off chance it get's them to ship it now. If I don't get tracking number in 24 hours, I'll get it refunded.
 

sorka

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I canceled the order. UIN just kept saying in a few weeks so I finally gave up and canceled the order today. Their product page says lead time 15 days and shipping 3 to 13 days. Alibaba marked it as late 15 days after I placed the order. No loss of money but a minor waste of time. I'll also have to dispute it with my credit card online since the refund won't be processed until after the 60 day mandated credit card purchase protection.
 

CDAPete

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I canceled the order. UIN just kept saying in a few weeks so I finally gave up and canceled the order today. Their product page says lead time 15 days and shipping 3 to 13 days. Alibaba marked it as late 15 days after I placed the order. No loss of money but a minor waste of time. I'll also have to dispute it with my credit card online since the refund won't be processed until after the 60 day mandated credit card purchase protection.
Read my post #298. It might help you. Good luck.
 

sorka

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UIN responded and said they'd shipped the camera and that the order couldn't be canceled. They provided a tracking number that showed that a label had been created but not actually shipped. I decided to wait 3 days to see if there was any action on the tracking number. There wasn't, so I also filed a dispute with Alibaba and it took them just two days to issue a refund but it's $12 short because they didn't issue a refund on the transaction fee.

My bank then stepped in and issued a refund on the entire original amount.

It's very unfortunate that UIN had such a misleading lead time of 15 days listed. If they'd shipped when they stated they originally were going to and I got the camera with nothing but good to report here, I'm pretty this would have generated business for them rather than bad word of mouth.
 

CDAPete

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UIN responded and said they'd shipped the camera and that the order couldn't be canceled. They provided a tracking number that showed that a label had been created but not actually shipped. I decided to wait 3 days to see if there was any action on the tracking number. There wasn't, so I also filed a dispute with Alibaba and it took them just two days to issue a refund but it's $12 short because they didn't issue a refund on the transaction fee.

My bank then stepped in and issued a refund on the entire original amount.

It's very unfortunate that UIN had such a misleading lead time of 15 days listed. If they'd shipped when they stated they originally were going to and I got the camera with nothing but good to report here, I'm pretty this would have generated business for them rather than bad word of mouth.
The one I ordered is the newer, higher resolutiin unit. It cost a little more but it arrived in 4 days. Done deal.
 

f13dfx

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Can you tell me what the ° field of view is please.

Thanks!
 

sorka

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The one I ordered is the newer, higher resolutiin unit. It cost a little more but it arrived in 4 days. Done deal.
You didn't get a DS-2DE4A425IW-DE? What did you get then?
 

sorka

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UIN opened up an appeal trying to reverse Alibaba's refund even though no product has shipped.
 
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