Mini outdoor PTZ : DS-2DE4A220IW-DE

sorka

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So it never shipped and past the deadline. I have the option of refunding it but I went ahead and asked the seller what's up on the off chance it get's them to ship it now. If I don't get tracking number in 24 hours, I'll get it refunded.
 

sorka

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I canceled the order. UIN just kept saying in a few weeks so I finally gave up and canceled the order today. Their product page says lead time 15 days and shipping 3 to 13 days. Alibaba marked it as late 15 days after I placed the order. No loss of money but a minor waste of time. I'll also have to dispute it with my credit card online since the refund won't be processed until after the 60 day mandated credit card purchase protection.
 

CDAPete

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I canceled the order. UIN just kept saying in a few weeks so I finally gave up and canceled the order today. Their product page says lead time 15 days and shipping 3 to 13 days. Alibaba marked it as late 15 days after I placed the order. No loss of money but a minor waste of time. I'll also have to dispute it with my credit card online since the refund won't be processed until after the 60 day mandated credit card purchase protection.
Read my post #298. It might help you. Good luck.
 

sorka

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UIN responded and said they'd shipped the camera and that the order couldn't be canceled. They provided a tracking number that showed that a label had been created but not actually shipped. I decided to wait 3 days to see if there was any action on the tracking number. There wasn't, so I also filed a dispute with Alibaba and it took them just two days to issue a refund but it's $12 short because they didn't issue a refund on the transaction fee.

My bank then stepped in and issued a refund on the entire original amount.

It's very unfortunate that UIN had such a misleading lead time of 15 days listed. If they'd shipped when they stated they originally were going to and I got the camera with nothing but good to report here, I'm pretty this would have generated business for them rather than bad word of mouth.
 

CDAPete

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UIN responded and said they'd shipped the camera and that the order couldn't be canceled. They provided a tracking number that showed that a label had been created but not actually shipped. I decided to wait 3 days to see if there was any action on the tracking number. There wasn't, so I also filed a dispute with Alibaba and it took them just two days to issue a refund but it's $12 short because they didn't issue a refund on the transaction fee.

My bank then stepped in and issued a refund on the entire original amount.

It's very unfortunate that UIN had such a misleading lead time of 15 days listed. If they'd shipped when they stated they originally were going to and I got the camera with nothing but good to report here, I'm pretty this would have generated business for them rather than bad word of mouth.
The one I ordered is the newer, higher resolutiin unit. It cost a little more but it arrived in 4 days. Done deal.
 

f13dfx

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Can you tell me what the ° field of view is please.

Thanks!
 

sorka

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The one I ordered is the newer, higher resolutiin unit. It cost a little more but it arrived in 4 days. Done deal.
You didn't get a DS-2DE4A425IW-DE? What did you get then?
 

sorka

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UIN opened up an appeal trying to reverse Alibaba's refund even though no product has shipped.
 

MadamImAdam

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What's the latest firmware we can use with the original DS-2DE4A220IW-DE ?

If it's R7, can we use 5.6.0 firmware?
 

MadamImAdam

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Can anyone please help me troubleshoot an issue I'm having with these series of cameras? I don't want to start a new thread for it when this one is just fine :)

I have set my cameras up to record 24/7 and to log events by way of intrusion detection set to on. This also triggers smart tracking.
I have set up a schedule to move to 'preset 1' every 4 hours.

The problem I'm having is that sometimes, the zoom does not reset to Zoom 0 - it get's stuck zoomed in. So the camera moves to the preset position but it does not zoom out to zoom level 0.

How do I set up a schedule to zoom out to zoom level 0? or otherwise fix the error?
 

RyanODan

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Can anyone please help me troubleshoot an issue I'm having with these series of cameras? I don't want to start a new thread for it when this one is just fine :)

I have set my cameras up to record 24/7 and to log events by way of intrusion detection set to on. This also triggers smart tracking.
I have set up a schedule to move to 'preset 1' every 4 hours.

The problem I'm having is that sometimes, the zoom does not reset to Zoom 0 - it get's stuck zoomed in. So the camera moves to the preset position but it does not zoom out to zoom level 0.

How do I set up a schedule to zoom out to zoom level 0? or otherwise fix the error?
Which firmware do you have installed on it currently? Have you tried to fully factory restore the camera? If it's a software bug that will usually fix it.
 

MadamImAdam

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Which firmware do you have installed on it currently? Have you tried to fully factory restore the camera? If it's a software bug that will usually fix it.
My 204 is 5.6.0
My 220 is 5.4.8

And they BOTH do it!
 
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Sorry I'm new to this site (not to the business) but does Andy sells these Hikvision DS-2DE4A220IW-DE cameras or do I have to go to Alibaba or somewhere else? My customer is requesting this camera.
Thanks!
 

KamirZG

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She does have smart tracking. But in my case she gets confused very quickly ( not every time but 2 out of 5 maybe ).



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