Mobile app is not connecting to Blue Iris after upgrading from v4 to v5

Z

zillah

Young grasshopper
Apr 6, 2015
89
10
Dear Experts
I updated BI from V4 to V5 day before yesterday but my iphone app stopped accessing blue iris when I am out while no issue when i am at home (connected to my LAN network)
what I did I deleted the info from my phone's app and re-entered still no joy
Am I missing something ?
Thx
 
maybe a stupid question but have you checked your external ip address hasnt changed? you can type "show my ip" into google when youre on your home network nd then check that against your configuration on your phone? Although if you used the automated method of gaining your ip addresses within the app then I doubt this will be the issue.

have you run the remote wizard through to the end to ensure your network is still accessible from outside of your lan?
 
Have you removed v4 via Windows Control Panel yet?
Is BI's webserver port the same with v5 as it was with v4?
 
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Thx Mr White
maybe a stupid question but have you checked your external ip address hasnt changed?
Click to expand...
I am using ddns not the actual ip address

have you run the remote wizard through to the end to ensure your network is still accessible from outside of your lan?
Click to expand...
No I haven't tried that yet
 
Thx Tony
Have you removed v4 via Windows Control Panel yet?
Click to expand...
Yes and I used a software called : Your uninstaller unless something left in windows registry and it is culprit the remote access by mobile app ?

Is BI's webserver port the same with v5 as it was with v4?
Click to expand...
Yes same port
 
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