Newbie issue Sannce POE camera

[Malcolm White]

I've just setup an N48PI NVR with 4 x POE cameras. The cameras were working just fine but it appears that I've messed one up! I'd already set up the LAN port to be a static IP on my 192.168.1.x/24 network and I noticed that the 4 cameras have adopted 192.168.254.x addresses! I assumed that the NVR has no routing capabilities? Whilst the cameras were all working fine, I changed the IP address of one to be on the same subnet as my LAN. I couldn't see it on Live View. I then changed it back to 'Plug n Play' but I still cannot see it. I have tried using the reset button on the back of the camera (various ways!) yet it doesn't appear to set itself up on the same subnet as the other 3 cameras. In the Annke 'Live View' it only shows 3 cameras and in the Configuration, it shows all of them with Camera 01 offline.

The Sannce FAQ does not show how to properly reset these cameras. I can find nothing in the configuration that mentions the 192.168.254.x address configuration! Can anyone help?

 

[mat200]

HI Malcolm,

Note: found nothing in the spec sheet which even addressed that the NVR does PoE... normally you should see some standards mentioned. Typical issue with this brand / company - they're really troublesome.

Can you login to the NVR and see what IPs it wants to hand out to the cameras when they are plugged into the NVR?

If so, what is the current IP and subnet?

 

[Malcolm White]

Hi, according to the config, the cameras are all on the 192.168.254.x subnet as below. The LAN port is on my local subnet i.e. 192.168.1.x/24

The top camera is the one I changed to a 192.168.1.x address (then changed back to its original address, as shown). I'm assuming that the camera still has its 192.168.1.x address and, therefore, the NVR cannot communicate with it. Trying to use the 'reset' button on the camera does not appear to reset it to factory defaults, allowing the Plug and Play to work. I'll pull the camera and connect it to a local switch and see if my laptop will talk to it locally on the 192.168.1.x network. I can find nothing in the configuration utility that mentions the 192.168.254.x subnet.

My LAN port is a static ip (192.168.1.21/24)

 

[alastairstevenson]

I'll pull the camera and connect it to a local switch and see if my laptop will talk to it locally on the 192.168.1.x network.

What's pretty easy and will work OK is to temporarily connect the laptop to an unused NVR PoE port.
Run SADP, no need to change the laptop IP address, this will find all Hikvision devices on the NVR PoE ports.
Then you can change the IP address of the disconnected camera to match the 192.168.254.2 IP address that you have specified in the NVR channel #1

 

[Malcolm White]

Ignore the above, Camera 1 just started working, so it must have reset somehow. As it currently stands, I have no means of access to directly configure the cameras (as the 192.168.254.x subnet isn't reachable. Can the LAN port and the cameras be on the same subnet?

 

[alastairstevenson]

Can the LAN port and the cameras be on the same subnet?

No, the PoE interface and the LAN interface need to be on distinct segments.

As it currently stands, I have no means of access to directly configure the cameras (as the 192.168.254.x subnet isn't reachable.

If the firmware works in the same way as the stock Hikvision firmware, there is a way for the PoE network segment to be accessible from the LAN segment.
Check out the 3 requirements here : Hikvision DS-7608NI-E2/8P - I can't get Virtual Host to work