No Audio on Hikvision footage downloads

porkosta

n3wb
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Apr 11, 2016
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Hi All,

I am hoping someone is able to help me out with the following. When I download my footage from iVMS4200 and the browser there is no audio in the file. Playing file on VLC as well as Windows Media player.
I have tried the different types of audio encoding options and nothing has fixed the issue. When on live view and playback the audio is fine - just not on downloaded files.

System details:
- NVR: DS-7608NI-I2 / 8P with Firmware Version V4.51.007 build 220316
Cameras are a mix of the following types of cameras:
  • ColorVu DS-2CD2387G2-LU with firmware versions V5.7.2 build 220223
  • AcuSense DS-2CD2386G2-ISU/SL with firmware version V5.5.160 build 210108
 

den23rus

n3wb
Joined
Aug 12, 2020
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Location
Russia
You need to enable audio recording in the archive.
Storage-Schedule-Advanced-Tick sound recording
 
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