No E-Mail (SMTP) possible anymore

[basti76nie]

Hello community,

since a few days it´s not possible to receive E-Mail notifications from my HikVision IPC anymore.

I tested the same SMTP settings on my iPhone and they are still good.
I tested also a different Mail-Provider on the HikVision IPC (as well on my iPhone for testing) but the HikVision could still not send E-Mails.

I´m not using a Gmail-Account!

The Network-Settings on the IPC are correct: Fix IP, Subnet, Gateway and DNS

In my opinion this is an HikVision issue...
There is no firmware available for this IPC anymore...

Can anybody confirm this?

Regards Bastian

 

[looktall]

It could relate to the SMTP encryption/port being used by the camera.

Your mail provider may only support certain configurations that your camera is unable to meet.

 

[basti76nie]

This are the SMTP settings from my provider:

Server: smtp.ionos.de
Port: 465
Connection: SSL/TLS

If Port 465 is blocked please use Port 587
In this case change the security from SSL/TLS to STARTTLS

And my provider supports only TLS1.2 (and i activated the checkbox for TLS1.2 on the IPC)

I´m using exactly the same settings on other devices on my network and there are no problems.
I just tested also a newer HikVision IPC without any success!

i also tested a second smtp provider (which still supports unsecure communication via Port 25) - no success!

 

[looktall]

I assume you've confirmed the credentials are correct.

Do you have any firewall configured which might be blocking this?
Is the camera plugged into an NVR?

 

[basti76nie]

The IPC is connected directly to a PoE Switch (no NVR)
I recheck the password and as I sayed the same settings/credentials are working fine on other devices (for eg the Printer/Scanner - after scanning a document I received the Mail). So no issues with blocking ports.

 

[looktall]

Well something is stopping it.
Either a firewall or the camera no longer functions as it should.

You've tried two different providers including via port 25.
You would expect one of them to work.

I have a camera that won't send mail securely. I can only get it to work on port 25 so I can't use it for alerts.

 

[ThomasCamFan]

Have you tried a cold boot? That is to say, unplug it, wait, plug back in. Beyond that, a factory reset might restore the broken email function.

- Thomas

 

[basti76nie]

For testing i used a complete new IPC today.

 

[looktall]

And?

 

[basti76nie]

No success!

Did someone else also use E-Mail notification on the IPC and it‘s still working?

I think this is a generally HikVision Problem…

 

[looktall]

So you've tried two different cameras and two different mail providers and still they don't work?
Did the two cameras use the same IP address or different?

Because it still sounds like a firewall is blocking.

 

[basti76nie]

Two different cameras.
One (the new one) for testing in my own network and the other one is still installed on the costumer site/network.

 

[JaJe]

I think it's the e-mail provider issue. I have a similar situation with a Dahua and it used to work the SMTP e-mail as intended until it stopped all of sudden. Sending test e-mails won't send anymore e-mails. I start believing that providers are deprecating SMTP everywhere. I used mail.com, google and yahoo. None of these works anymore.

 

[basti76nie]

But I use the same smtp setting on my Printer for sending „scanned documents as a pdf“ to a Mail account without any problems.

 

[normel]

Have you tried using APP password ? i know that hikvision did a change some close time ago.

 

[Bartley69]

Did you find a solution to this? I'm having this exact same problem, it stopped sending me emails about 5 weeks ago for no reason and no matter what email account I use I cannot get it to function.

 

[basti76nie]

Hi!

no, unfortunately it’s still not possible to use my old smtp Service Providers. But with gmail it works

 

[Bartley69]

Ok, I have a Gmail account I can use, do you have a link to the Gmail email settings? Thank you.

Edit: got it sorted, created an "app password" for my camera to use and it's now working flawlessly, thank you!!!

 

[basti76nie]

This document could help

 

[normel]

as far as i know, app password is also not working anymore.