Notifications not working?

[pbc]

Just switched phones from Android to iPhone (so far...my God Android is better at just about everything in terms of Usability...but I digress).

I can't seem to get notifications on alerts to my iPhone.

I went into each camera on BI and added this phones tag to the Alert/trigger.

Turned on notifications for BI on the iPhone.

But....Nada. Alerts don't seem to come through the phone. Curious what I am missing?

 

[fenderman]

Just switched phones from Android to iPhone (so far...my God Android is better at just about everything in terms of Usability...but I digress).

I can't seem to get notifications on alerts to my iPhone.

I went into each camera on BI and added this phones tag to the Alert/trigger.

Turned on notifications for BI on the iPhone.

But....Nada. Alerts don't seem to come through the phone. Curious what I am missing?

How old is your version of bi?

 

[Mike A.]

Yes, likely the certificate has expired. I don't recall when the last one did but it wasn't all that long ago.

 

[pbc]

Just updated it yesterday. Version 5.5.6.15

 

[pbc]

Hmmm...when I set up my required device tags I separate then with a comma.

Eg S21, i13

Maybe you can't do it that way and have to set up an alert per phone?

 

[SpacemanSpiff]

try reviewing the BI logs

 

[pbc]

Removed the comma and just put the i13 tag on its own. Works now.

 

[jaydeel]

Removed the comma and just put the i13 tag on its own. Works now.

Per the help pdf, the separator for mobile device tags is a semicolon, not a comma.

Here’s the excerpt from the help pdf…

 

[pbc]

Per the help pdf, the separator for mobile device tags is a semicolon, not a comma.

Here’s the excerpt from the help pdf…
View attachment 126882

Thanks! Used the help icon but didn't find it there so maybe I missed it.

 

[TonyR]

Thanks! Used the help icon but didn't find it there so maybe I missed it.

It's found in the BI server's "Help" PDF file under "Settings" => "Alerts and Actions" => "Push Notification"

 

[dudemaar]

My alerts show in my BI ios app when its opened and Im watching(no sound or banner), but when phone is in my pocket I would never know. No sound/vibration, or banner pop up. nothing

 

[TonyR]

The usual questions (like from DirecTV, AT&T, etc. LOL):

• What version of Blue Iris? If old, the certificate with Apple may have expired.
• You've double and triple checked that the iPhone is configured correctly for notifications, sounds, banners?
• Was it working OK before any updates?

 

[dudemaar]

It never worked from day 1. yes I am on the latest everything, yes push is on sound is on for app on my iphone. I see the alerts populate in BI app, but only while its open and im looking at it in the foreground. No sound or banner though)

 

[MarkyP]

It never worked from day 1. yes I am on the latest everything, yes push is on sound is on for app on my iphone. I see the alerts populate in BI app, but only while its open and im looking at it in the foreground. No sound or banner though)

I've got this also...