Null pointer dereference/BI Crashing

[Hetticles]

Hey.
I've had this happen a few times and I can't quite narrow down what is causing it, though I'm generally actively "messing around" in the BI webpage.
The BI log states:

Restarted after unexpected shutdown (501/40).

The windows event log is a bit more specific:

The instruction at 0x00007FFDA17EDE27 referenced memory at 0x0000000000000000

Anyone know anything about this? I have to manually restart the service
Its probably happened 3 or 4 times now, I am on 5.2.4.4. I could probably get a .dmp
Here is what I was lookin at, I am certain that this is relevant.

 

[SouthernYankee]

IS it the BI service that is crashing ?
Or is it the UI3 web client that is crashing ?
If the web client is it on a different machine than the BI service,
If the web client what browser ?
If the web client are you local or remote ?
does the crash occure on the same video or on multiple different videos

BI service should restart if configured

 

[Hetticles]

Yes the BlueIris.exe process on the PC is being terminated. I have to remote desktop into the machine and manually start the service - the service console indicates that it is stopped.
Firefox 71. I'm remote, but through a VPN.

Looking around in event viewer, I found another event concurrent to the crash:

Faulting application name: BlueIris.exe, version: 5.2.4.4, time stamp: 0x5e87a6a9
Faulting module name: ntdll.dll, version: 10.0.17763.831, time stamp: 0x1f1a0210
Exception code: 0xc0000374
Fault offset: 0x00000000000fb049

 

[SouthernYankee]

Is this a clean install of windows 10 using the microsoft media creation tool ?

Send the information to the Ken, the developer.

This could be related to a storage problem.
Provide a screen shot of the Blue iris status (lighting bolt graph) clip storage.

 

[SouthernYankee]

a Shot in the dark. also down load the latest C libraires

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads