BTW this is my first edited video in over 15 years so please bear with me lol.
You've actually done a really good job on the video.
It demonstrates a really wide set of potential ways to use this camera and how they affect the end result, for your specific use case.
I think it also shows how difficult it is to avoid facial washout.
In your test at 9:38 the facial features are good.
You presumably had the residential lights still on - did you also have the camera LEDs set to smart / auto-brightness?
Image | Day/Night switch | Auto | Smart supplement light On | Supplement light mode White Supplement light | Light briightness control - Auto
A question - in the Image | Day / Night switch settings, if you select Night, does the camera change to B&W?
And what version of firmware is the camera using?