Please help, SD49425XB-HNR for Church streaming.

[HMC8403]

Everyone has been of great help in the past and would like to pick your brain a little more. I’m back in town for a little while and trying to improve the system.

In April of this year I installed a SD49425XB-HNR to stream my church’s services on YouTube. Originally I was using RTMP to stream directly to YouTube; when the camera arrived, there wasn’t a RTMP option in the firmware so Andy sent me a different firmware version that fixed that.

Since then I have started using Xsplit Broadcaster so RTMP is no longer a factor. Even though this is a PTZ, the stream has always been of a static view. Today I was able to attend the service and was testing out some of the presets by way of EasyPTZ. Here is the video and I will write the times in the questions below.

1. When using a preset and then the arrows to fine tune the frame, I noticed that the focus was off and took a little time to adjust. Is there a way to lock a specific focus to each preset? (2:10:40 - 2:11:30)
2. In the middle of the service the camera rebooted for no reason (2:29:27). I am using a AC power supply which has maybe 15’ of cable between the plug and camera.
   https://www.amazon.com/gp/product/B00NRGJCM6/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1
3. I’m wondering if updating the firmware might help. As I mentioned, Andy sent me a different version because of the RTMP which isn’t needed anymore. What is the latest stable version and where would I find it to download? I do not care about auto tracking since that feature would have to be turned off.

Thanks!

 

[looney2ns]

That poe injector is not rated high enough for that camera.
That injector shows it is IEEE802.3af , and the camera requires IEEE802.3at, which is POE +.
In short, the camera is starved for power with the unit you are using, that's why it's rebooting.
See cam specs here: SD49425XB-HNR
Ask Andy for any firmware updates, or check here: Downloads
Update firmware at your own risk, typically if it's not broke, don't fix it.

 

[looney2ns]

The focus issues I'm seeing is fairly typical of that type of cam. Not a whole lot you can do.
It appears to be doing a good job overall.
If you have the bandwidth to spare, it could stand to have the bitrate raised some.

 

[HMC8403]

That poe injector is not rated high enough for that camera.
That injector shows it is IEEE802.3af , and the camera requires IEEE802.3at, which is POE +.
In short, the camera is starved for power with the unit you are using, that's why it's rebooting.
See cam specs here: SD49425XB-HNR
Ask Andy for any firmware updates, or check here: Downloads
Update firmware at your own risk, typically if it's not broke, don't fix it.

Thanks for the quick reply.
Seems like a made an error. Looks like Andy had sent me a plug-in adapter with the camera and using that. The POE adapter was for a camera in my house.

 

[HMC8403]

The focus issues I'm seeing is fairly typical of that type of cam. Not a whole lot you can do.
It appears to be doing a good job overall.
If you have the bandwidth to spare, it could stand to have the bitrate raised some.

I am still a novice when it comes to this stuff, mostly plug n pray Xsplit is broadcasting at 1280 x 720 @30fps.
Here are the camera settings, what would you recommend?

 

[sebastiantombs]

Set the bit rate to CBR. That should help. You can also raise the resolution if your broadcast software will allow it. 720P is pretty low.

 

[HMC8403]

Set the bit rate to CBR. That should help. You can also raise the resolution if your broadcast software will allow it. 720P is pretty low.

When I first set things up, people were saying that the stream kept pausing on YouTube; so I dialed down the settings. Per your suggestion I changed to CBR and 1080P, not sure what Bit Rate I should use.

 

[sebastiantombs]

4096 is fine for a 2MP resolution. The YouTube problem can be related to the way they covert the video for public consumption, but don't quote me on that.