Hi all, I have a problem with hikvision DS-PWA32-HSR control panel
my client who is the control panel administrator, no longer remembers the installer password to enter the settings, he had hikconnect associated so I reset the control panel using the button, the control panel resets itself but not completely, i cant access various settings like update i tried with ivms from windows but recovery from ivms also resets but i cant get the other settings.
if I click to want to do an update, it says I don't have permissions, how is this possible if I'm logged in as an administrator? it seems strange.
I then associated another hikconnet account by logging out of my client's account and yet I can't get the normal factory settings
also it is strange that it has updated to the latest firmware 01.08 I usually have to do it manually sto
thinking if you can ssh the firmware back with putty
I also tried with hik-partner pro (installers) but it asks for the installer password
help
my client who is the control panel administrator, no longer remembers the installer password to enter the settings, he had hikconnect associated so I reset the control panel using the button, the control panel resets itself but not completely, i cant access various settings like update i tried with ivms from windows but recovery from ivms also resets but i cant get the other settings.
if I click to want to do an update, it says I don't have permissions, how is this possible if I'm logged in as an administrator? it seems strange.
I then associated another hikconnet account by logging out of my client's account and yet I can't get the normal factory settings
also it is strange that it has updated to the latest firmware 01.08 I usually have to do it manually sto
thinking if you can ssh the firmware back with putty
I also tried with hik-partner pro (installers) but it asks for the installer password
help