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Problem with order from Andy (Empiretecandy) and need advice

vlocci

n3wb
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All,

Just wanted to close this thread and commend Andy on excellent customer service. DHL was never able to locate my order and Andy re-shipped without issue.

We agreed that I pick up the tab for shipping costs (approx 100.00) which I was more than willing to agree to given what a gentleman Andy had been. Should the original shipment turn up, Andy offered to refund this.

While things too a bit longer than I had hoped to arrived due entirely to DHL, Andy made good in the end. I will absolutely purchase from him in the future and suggest anyone considering doing business with him go ahead knowing that he stands behind his product and company

Vin
 

TonyR

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Thanks for the positive feedback, as many of us wanted to know the outcome.
This experience of yours and the subsequent high level of customer service you received is exactly why @EMPIRETECANDY comes highly recommended.
It's unfortunate that there are so many other vendors not of his caliber...he most certainly deserves the praise and the prosperity he and his endeavor receives.
 

EMPIRETECANDY

IPCT Vendor
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More than 1.5k USD order was lost by USPS for the remote delivering, that is crazy, guys live in remote place which there is no DHL service, better use FEDEX/ups.
We shipped thousands lots shipment every year, this is the 1st time package stolen by the USPS worker.:banghead:
 
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catcamstar

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More than 1.5k USD order was lost by USPS for the remote delivering, that is crazy, guys live in remote place which there is no DHL service, better use FEDEX/ups.
We shipped thousands lots shipment every year, this is the 1st time package stolen by the USPS worker.:banghead:
And let's hope it will be the last one!!! For everyone's peace of mind.
 

Dramus

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If anybody had the slightest doubt about doing business with @EMPIRETECANDY, this should dispel it. That is some top-notch customer service, that is! Andy is, indeed, The Man


I suspect that, unless it magically shows up in USPS' system, somewhere, that's $1,500 lost to Andy :(. My guess is DHL will refuse to cover it on the grounds USPS accepted it on behalf of the recipient. USPS will decline to cover it because it wasn't insured with them.

I've been impressed with DHL's performance in getting stuff here from China, but I'm unimpressed by their performance in the OP's case.
 

MakeItRain

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For this situation, please please ship with signature required delivery and insurance. Knowing how crooked the postal company in the city he lives in.... :) (jk)
 

EMPIRETECANDY

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A long story, DHL deliver the goods to USPS, USPS said they not get the shipment, but DHL website showed the signature by a USPS worker. All shipment we used need signature.
 
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