Problems with DMSS app for Dahua XVR in operation with two recorders on Apple iOS devices

C

cam-da

n3wb
Nov 3, 2023
23
1
Germany
Hello Community,

I have a problem when using DMSS (Dahua) for iOS devices.

  • several iOS devices make this error
  • Android devices do not make this error
  • the two XVR devices are 2x DH-XVR5216AN-4KL-I3

1. XVR has 16 cameras
2. XVR has 5 cameras

Explanation of the video in the appendix:

1) DMSS version is shown

2) When swiping in the 16-channel view on page 2/2, the cameras from the 2nd XVR are not displayed, as if it were offline

3) Same behavior when swiping in the 4-channel view on page 5/8, the cameras from the 2nd XVR are not displayed, as if it were offline

3) Here you can see that access to the 2nd XVR works when only 2nd XVR is selected

Based on the symptoms, I assume that this is a bug in the DMSS app for iOS devices. These problems occur on different devices in the WiFi network as well as in the mobile 4G / 5G network (signal coverage 90 to 100%), so no one can claim that the whole thing is a network problem.

The DMSS worked perfectly until mid-June 2024. Then I received an update and since then I have had this problem.

Although the system works with P2P, after several contacts, the distributor's support was obviously overwhelmed with my problem and suggested that I have to make some "fantasy" settings of the ports of my router.

Because the distributor could not solve my problem, I contacted Dahua DACH support. Dahua support has been dealing with this problem for 1 week. Today, Dahua support asked me to set up the user test access because the technician supposedly has to simulate the behavior at Dahua.

Has anyone observed similar or the same problem when using two XVRs or does anyone know a solution?

Regards,
cam-da
 

Attachments

If it works with old DMSS version, its mostly related to the app itself. Because its an apple device, it could also related to ios updates.

No matter what the reason is, the dahua support cannot solve this issues because the app is made somewhere else and these toddlers are annoying as hell. problems caused by dmss updates by these chinese toddlers are not new.

have you tried without p2p ?

also you could download "Easyviewer" which uses the old dmss sources for now
 
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Hello duplo,

I accidentally wrote in the text that I use P2P. This is not correct.

I use DynDNS.

It does not change my problem.
 
I was annoyed by the problems with the DMSS app. I got the the impression that the distributor wanted to distance himself from this error so I contacted the manufacturer directly and wanted a solution. solution. This process took several days (almost 5-6 hours in total). Because I did not give in to the manufacturer's support, yesterday the manufacturer's support confirmed the error yesterday. I also discovered that this problem does not only occur with iOS (iPhone, iPad), but that a similar problem also appears on Android.

In case you are interested: The manufacturer has confirmed that a new update will be released on August 9, 2024, where the bugs will be fixed.
 
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