PTZ fails after automatic upgrade

idrism2

n3wb
Joined
Apr 25, 2020
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Location
NZ
Hi All,

I have followed all of the suggestions that I have found concerning this issue and I have not been able to resolve it.

My cameras are reported by ONVIF as:

H264

HI3516EV200_50H20AI_S38

V5.00.R02.000559A7.10010.040400..ONVIF 2.41

The sticker on the cameras say they are NM4RT-20718EP

I have been able to upload firmware "FixWarmL_General_IPC_HI3516EV200_50H20AI_S38.Nat.dss.OnvifS.HIK_V5.00.R02.20200325_all" successfully but the PTZ still does not work and the firmware is still reported by ONVIF as V5.00.R02.000559A7.10010.040400..ONVIF 2.41.

Any help would be much appreciated.

P.S this is my first post so I hope I have put it in the correct place.
 
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