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Meanie ..It is difficult to tell what wrong without being in front of the system. If you would like we can do a teamviewer session and see if there was something over looked...who is your internet service provider?
Ok, I believe the problem lies within the router and it's support, or lack thereof, of VPN on the smartphone. After contacting Netgear, who has been no help, the decision has been made to return the router which we purchased Dec. 30 and I purchased an Asus model which clearly indicates VPN smartphone, ease of use, blah blah blah. It'll arrive Thursday and we'll start anew to get the cameras functioning via remotely.
Also, a minor confession.....this recent conversation was taken over by my wife but using my alias, though it's me now. She's much more network literate and has a better understanding than I. I just want to ensure the expression of gratitude for your help wasn't omitted.
I'll keep you posted after we install the new router.
Thanks again for your help. I appreciate when people use their time to help others when needed.