Reset button of PTZ (SD52C225U-HNI) Need HELP!!!!!

[hidroela]

after trying to reset the camera throughout the web interface. this POS when it to what looks like a boot loop.
can not find the reset button inside of the camera.

 

[hidroela]

 

[hidroela]

and by the way i didn't apply the theory of holding it while powering the camera for fear of damaging the gears on it.

 

[davedavez]

Did you ever get it working again? Mine is now boot looping as well, but pressing and holding the reset button until the unit reboots didn't factory reset it. What's your experience been?

 

[VorlonFrog]

@Solar Deity has found you need to hold down the reset for as long as two minutes to insure a successful reset. Any less and you'll likely see a partial flash that can't boot properly.

 

[davedavez]

Thanks for the info @VorlonFrog, I'll give it a full two minutes and with any luck that'll be the fix I need. I'll report back either way.

 

[beingaware]

Thanks for the info @VorlonFrog, I'll give it a full two minutes and with any luck that'll be the fix I need. I'll report back either way.

How did you go?

 

[davedavez]

I've been out of town, back tonight though, so I'll have an update then.

 

[davedavez]

Well, I tried holding it for well over two minutes and absolutely nothing happened. The camera POSTs just fine, so it seems like the firmware somehow ate itself. I bought it from @EMPIRETECANDY so I reached out to him and we'll see what Dahua has to say.

 

[EMPIRETECANDY]

Well, I tried holding it for well over two minutes and absolutely nothing happened. The camera POSTs just fine, so it seems like the firmware somehow ate itself. I bought it from @EMPIRETECANDY so I reached out to him and we'll see what Dahua has to say.

Dave, you told me the camera can't make reset?

 

[beingaware]

Is it getting an IP?

If so, you should be able to force the firmware back down it's throat via SmartPSS or the update/config tool.

Worst comes to worse, tftp recovery time.
Ref here: Dahua IPC EASY unbricking / recovery over TFTP

 

[davedavez]

Dave, you told me the camera can't make reset?

Yeah, turns out holding the reset button has no effect, it's not resetting.

 

[davedavez]

Is it getting an IP?

If so, you should be able to force the firmware back down it's throat via SmartPSS or the update/config tool.

Worst comes to worse, tftp recovery time.
Ref here: Dahua IPC EASY unbricking / recovery over TFTP

It was getting an IP last I checked, but all my attempts to use any of the Dahua software tools were met with failure. I'll read up on the tftp solution and give that a shot.

 

[davedavez]

It was getting an IP last I checked, but all my attempts to use any of the Dahua software tools were met with failure. I'll read up on the tftp solution and give that a shot.

Looks like it's good and toast now. After trying the "long hold reset", it isn't showing up on the network anymore. Hopefully it'll be a warranty swap.