Returning defective DS-2CD2032 camera

M

Mike4030

Young grasshopper
Oct 24, 2015
93
21
So I need to send this camera back because it stopped working.It had been connecting intermittently for a week or so but now doesnt connect at all to the NVR or SADP.The IR lights still work so I assume its getting power, its just not connecting.Brought it in house and used different cable with the same results.
Anyway,when I send it back,what information is stored on the camera that they may have access too.Passwords? My email settings? etc.
 
Mike4030 said:
So I need to send this camera back because it stopped working.It had been connecting intermittently for a week or so but now doesnt connect at all to the NVR or SADP.The IR lights still work so I assume its getting power, its just not connecting.Brought it in house and used different cable with the same results.
Anyway,when I send it back,what information is stored on the camera that they may have access too.Passwords? My email settings? etc.
Click to expand...
Do a hard reset with the button on back. Hold button THEN apply power and keep holding for 15-30 seconds.
 
Mike4030 said:
Ok Thanks,just tried that a couple times. Ir lights work but still no connection.
Click to expand...
The reset should remove all your info...the only private data is your email password....just change it if you are concerned.
 
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