Hello,
I ordered the VTO4202F-P and VTH2421FW-P.
They got the same firmware as
@Holbs :
- VTH version is : 20191209 v4.400.0000000.7.R
- VTO version is: 2020-02-21 V4.410.0000000.4.R Security Baseline Version: v2.0
I very quickly managed to be able to monitor the VTO from the VTH but I cannot call the VTH from the VTO: I immediately got the message "The call is not answered".
I managed to get a SSH access to the VTO and VTH: all seems to be ok with the IP address and the gateway.
I checked and double-checked all password again and the name of the VTH (9901#0). Nothing.
I upgraded the firmware of the VTH to be in sync with the VTO: no improvement.
I did a factory reset of the VTH and configured again: this time I could not access the monitor ! Argh !
Normally this should not be too difficult:
- Give the VTH the correct name (9901#0 instead of 9901)
- configure properly the SIP server credentials on the VTH
- configure properly the VTO credentials
I tried confirming the passwords I don't know how many times. No success.
The really strange thing is that the VTH is never registered on my router. I don't see it in the list of network devices.
Also poking around "calling 8001" from the VTH for instance, I immediately got the "Abnormal network" error messages.
I suspect there is something wrong with the VTH.
How can I debug this ?
Thanks in advance,