Smart PSS suddenly will not show video

[tubac]

Hello,

Tried to log on to Smart PSS this morning and no video on any camera. I have it installed on a Mac running Sierra. The only thing I changed on the machine was an upgrade to TeamViewer. So I uninstalled it ,restarted and still no video. Under the Default Group all the cameras have a red circle with a slash though. I’m stumped. Any ideas on where to start trouble shooting this?

Thanks,

Tubac

 

[Barboots]

Go to the "devices" page and check that the cameras are still logged in. The username and password settings may have been lost somehow.

Cheers, Steve

 

[tubac]

Thanks Steve!