SmartPss and only one stream at the time

G

GuitarKin

Getting the hang of it
Jul 17, 2016
67
62
Finland
Hi,

We have problem. My friend have two cameras connected to Poe+ switch. Poe switch is connected to router and that is connected to PC. First camera is Dahua SD59225U-HNI and second is HDBW4441R-AS (recovery by Tftp method). Problem is when we watch both stream at the same time on SmartPss. Only 4431 stream will show realtime and 59925 will freeze and lost ping. They both working well if we watch only one camera at the time. What might be causing this problem and how can we solve this?

59225 IP:192.168.1.231
4431R IP:192.168.1.230
PC IP:192.168.1.30
 
Bad cable or crappy router.

Plug PC directly into PoE switch instead of router. If problem persists, try swapping cables.
 
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tangent said:
Bad cable or crappy router.

Plug PC directly into PoE switch instead of router. If problem persists, try swapping cables.
Click to expand...

I also thinking bad cables. One bad cable we already fix earlier. We have to check other too and connect PC directly to switch.
 
GuitarKin said:
I also thinking bad cables. One bad cable we already fix earlier. We have to check other too and connect PC directly to switch.
Click to expand...
Routers are a common bottleneck too. Many can't handle anywhere near 100mpbs of lan to lan traffic.
 
Is the poe plus switch powering that PTZ ? If that is the case it sounds like its breaking down under load, as you said they handle it ok individually but when the rubber hits the road it sounds like the PTZ is breaking down. Lots of guys here have to run separate power to the PTZ because switches cannot handle the power requirements especially when the IR is activated at night. Check the power requirements of that PTZ vs what your switch is rated for. You might want to ask @looney2ns about his setup, he did a wonderful setup and review on his.
 
c hris527 said:
Is the poe plus switch powering that PTZ ? If that is the case it sounds like its breaking down under load, as you said they handle it ok individually but when the rubber hits the road it sounds like the PTZ is breaking down. Lots of guys here have to run separate power to the PTZ because switches cannot handle the power requirements especially when the IR is activated at night. Check the power requirements of that PTZ vs what your switch is rated for. You might want to ask @looney2ns about his setup, he did a wonderful setup and review on his.
Click to expand...

Thanks for help everyone. Cameras working well if we dont watch streams. I can even watch PTZ stream and everything is fine. Same time ping is running for both cameras like it should. But if I start 4431 live stream, PTZ ping will break and PTZ livestram also freeze if we try watch that. Mean time PTZ still works but something block that connection. So I think they get power enought for that Poe+ switch. Today we can try theese fixes what you all are giving. Thank You.
 
GuitarKin said:
Thanks for help everyone. Cameras working well if we dont watch streams. I can even watch PTZ stream and everything is fine. Same time ping is running for both cameras like it should. But if I start 4431 live stream, PTZ ping will break and PTZ livestram also freeze if we try watch that. Mean time PTZ still works but something block that connection. So I think they get power enought for that Poe+ switch. Today we can try theese fixes what you all are giving. Thank You.
Click to expand...

Mayby some adress conflict that blocks traffic ? Have you tried different TCP port and IP numbers, preferbably outside of DHCP range ? For the sake of trying everything..
 
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