sms alert delayed 3 minutes

Discussion in 'Troubleshooting' started by j m, Aug 30, 2019.

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  1. j m

    j m n3wb

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    Hi all,

    I have an issue where I do not receive an SMS alert until roughly 3 minutes after the actual motion occurs.

    See attached for applicable settings.

    I have the sms being sent via the SMTP server with a yahoo email account.

    I have an i7-8700 in the system with no other services running on it. 6 cameras total. CPU rarely gets above 18% so I don't believe it is a resource issue.

    Any suggestions would be greatly appreciated!
     

    Attached Files:

  2. TonyR

    TonyR IPCT Contributor

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    FWIW, my iPhone receives my AT&T alerts via SMS (no attached image) in 5 seconds, and via MMS (50% image attached) in 9 seconds.

    I suspect the bottleneck is with yahoo; I've had a yahoo account since 2000 and it has always runs slow; I use yahoo web mail in the field to test a client's e-mail client (Outlook, WLM, Thunderbird, etc.) setup and it sometimes takes 5-10 minutes for them to receive my e-mail or for me to receive theirs.

    My current, fast SMTP e-mail account for alerts is my own domain, an iPower-hosted account. I cannot attest to how a G-mail account would work for you, since it's free you could try it.
     
  3. looney2ns

    looney2ns IPCT Contributor

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    Push alerts can work better in some instances.
    Agree with @TonyR it's most likely pokey yahoo.
     
  4. j m

    j m n3wb

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    Great
    It appears you were correct. The issue was with Yahoo. I switched to a gmail account and the latency is substantially reduced - almost instant.

    Thank you for your suggestion!!
     
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  5. YYZed

    YYZed Getting the hang of it

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    I had an issue with AT&T rejecting the MMS message from Gmail when it sent a snapshot because the file was too big. Setting the image quality down to "3" for when an event is triggered fixed the problem.
     
  6. TonyR

    TonyR IPCT Contributor

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    Are you talking about a setting in the camera and not Blue Iris?
     
  7. YYZed

    YYZed Getting the hang of it

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    Correct, but I would guess that could translate over to other platforms in case someone gets a rejected message.
     
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  8. TonyR

    TonyR IPCT Contributor

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    Possibly.
    Similarly, BI allows an image quality adjustment by percentage to the alert attachment.
     
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