I bought four Sv3C PTZ 5MP camera on Amazon. They have auto tracking and auto zoom. That works fairly well HOWEVER,
when the camera is moved from preset position to another preset position, it most often does not return to the correct position.
It loses it "home" reference. After thinking I had a Blue Iris issue and chasing that for two months, I finally contacted the vendor only to
find out that this is a KNOWN PROBLEM that THEY DON'T KNOW HOW TO FIX. I share key portions of their messages:
26 July 2023: “This is due to the loose longitudinal belt of the PTZ control inside the camera, causing a loss of step. Firmware updates and
program fixes cannot solve the problem. Our technical team has also tried many methods, There is basically no solution.”
26 July 2023 “due to the randomness of this issue, even with replacements, the same problem may still exist. “
28 July 2023 “currently there is really no better solution, and our technical team is also studying this issue. And this problem arises randomly,
which also increases our difficulty.”
1 August 2023 “some occasional problems can not be solved, and our technical team is also researching solutions, which will take time.”
In the end, Amazon refunded my money but I now have to find other cameras that actually work.
I have filed an ethics complaint with Amazon.
I suggest you avoid this product and perhaps the vendor altogether.
This is the product:
Others had similar issues they want to share?
when the camera is moved from preset position to another preset position, it most often does not return to the correct position.
It loses it "home" reference. After thinking I had a Blue Iris issue and chasing that for two months, I finally contacted the vendor only to
find out that this is a KNOWN PROBLEM that THEY DON'T KNOW HOW TO FIX. I share key portions of their messages:
26 July 2023: “This is due to the loose longitudinal belt of the PTZ control inside the camera, causing a loss of step. Firmware updates and
program fixes cannot solve the problem. Our technical team has also tried many methods, There is basically no solution.”
26 July 2023 “due to the randomness of this issue, even with replacements, the same problem may still exist. “
28 July 2023 “currently there is really no better solution, and our technical team is also studying this issue. And this problem arises randomly,
which also increases our difficulty.”
1 August 2023 “some occasional problems can not be solved, and our technical team is also researching solutions, which will take time.”
In the end, Amazon refunded my money but I now have to find other cameras that actually work.
I have filed an ethics complaint with Amazon.
I suggest you avoid this product and perhaps the vendor altogether.
This is the product:
Others had similar issues they want to share?
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